Job Description

Salary: 42,524 - 45,760 USD per year Requirements:

• An Associate's degree and a minimum of 1 year of experience. Additional years of experience and/or relevant certifications will be considered/accepted in lieu of a degree.
• Ability to obtain ITILv4 Foundation Certification no later than 120 days after the hire date.
• Knowledge in 2 or more of the following: Windows, MS Office, Troubleshooting, Logging Tickets, A+, Network + or Security +.
• Must be able to obtain an NRC Public Trust Security Clearance prior to start (this may take anywhere between 1-3 months).
• Due to contract requirements, U.S. Citizenship or U.S. Permanent Residence is required.

Responsibilities:

• Provide Help/Service Desk support to end users on a variety of issues.
• Identify, research, and resolve technical problems.
• Diagnose data communications problems using specialized tools, test equipment, and software utilities.
• Respond to telephone calls, email, and personnel requests for technical support.
• Document, track, and monitor problems to ensure timely resolutions.
• Maintain deep knowledge of commonly-used IT concepts, practices, and procedures within the field.
• Coordinate cross-tier integration to ensure consistent and repeatable processes.
• Help drive decisions on administrative or operational matters and ensure effective achievement of operations' objectives.
• Rely on instructions, pre-established guidelines, and experience to perform job functions.

Technologies:

• Support
• Network
• Security
• VPN
• Windows

More:

We are looking for an opportunity to make an impact! At Leidos, we currently have an opening for a Help Desk Analyst (Tier 1). This is an exciting opportunity for you to use your experience to support an End User Customer Support program under the Nuclear Regulatory Commission (NRC).

In this mission, we provide Tier 1 Help Desk Support to the NRC's user community. All support is provided via phone, where you will troubleshoot access issues such as password resets and VPN (Virtual Private Network). You will also assist with issues related to Microsoft Office Suite, Windows 7/10, printers, and networks. Additionally, you will be responsible for logging all calls in the ticketing system and escalating issues as needed.

You will work in a fast-paced and diverse environment, where our management team encourages your career development and growth. In this role, you will gain valuable skills such as time and task management, critical thinking, and problem solving, all while effectively communicating complex issues. This position is ideal for you if you are interested in joining a dynamic and respected team that provides unmatched support to our clients.

Please note that this position is covered under the Service Contract Act, which enforces minimum wage requirements and health and welfare benefits that we meet through wages and benefits. The pay for this position ranges from $20.48 to $22.00 hourly. You must be able to work onsite in our Rockville, MD office if asked to return.

Leidos is a Fortune 500™ company committed to addressing some of the world’s most pressing challenges through science and technology, making the world safer, healthier, and more efficient.

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Job Tags

Hourly pay, Minimum wage, Permanent employment, Full time, Contract work, Remote job,

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