Job Description

Required Qualifications:

• HS Diploma/GED (or Higher)
• 2 years of experience configuring and deploying desktop operating systems (Windows 7 & 10) with Altiris
• 2 years of experience configuring and troubleshooting desktop hardware (Dell, HP)
• 2 years of Technology Support experience
• Must demonstrate excellent time management skills and the ability to prioritize work and openly communicate in a highly dynamic professional environment.

Preferred Qualifications:

• Experience providing remote white glove support for setting up new computer systems.
• Experience in remote technical assistance and IT support, strong problem-solving and communication skills.
• Experience writing technical documentation.
• Experience assisting End Users in setting up logging in to, Program Setup, and accessing Network drives.
• Effective written and verbal communication abilities in a business environment.
• Retail or customer service experience.
• Proficient in Office 365 software.
• Basic understanding of SmartSheet.
• Provide first-level technical support to end users via teams or email.
• Experience with troubleshooting and resolving Citrix virtual desktop and application issues for end users.
• Troubleshoot and resolve hardware and software issues with the ability to escalate if needed.
• Ensure timely and effective communication with customers.
• Prioritize and manage multiple customers.
• Deliver exceptional customer service with a positive attitude.

Nice-to-Have Skills Description:

• Exceptional communication skills.
• Ability to deliver exceptional customer service with a positive attitude.

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