Job Description

Job Summary

Reporting to the Manager of Instructional Technology, the Instructional Technology Support Consultant is a member of the Instructional Technology Group within the Department of Teaching and Learning. The Instructional Technology Group focuses on improving learning outcomes through the use of educational technology tools by providing direct faculty support, consultations and education for diverse courses across many disciplines serving thousands of global learners across their life-long learning journey. This position contributes to this goal by working closely within the group and department; with other school and university level groups including the online help desk, academic administration, information systems, the registrar and student services, academic technology, digital accessibility services; with external academic and instructional technology vendors; and by implementing, maintaining, and supporting Canvas and integrated applications along the course lifecycle.

Position Description

• Provide general faculty support including but not limited to meeting directly with faculty to consult on their courses and apply appropriate site organization and planning; advising and applying technologies that support the faculty goals and course outcomes; meeting periodically throughout the term with faculty to troubleshoot problems and find solutions; replying to support inquires via email or ticketing systems.

• Support Canvas and integrated technologies, including start- and end-of term set up and maintenance, working within third-party vendors? ticketing queues, meeting with vendors to talk about roadmaps and issues, and liaising with HUIT and fellow staff.

• Training other staff within the teaching and learning team about instructional technology to increase the scope and adoption of teaching and learning tools

• Create training and documentation that supports the DCE community of admins, faculty, and students in the pursuit of teaching and learning

• Review and remediate course materials, content on the LMS, and integrated applications for accessibility compliance.

• Consult on and assess needs of non-course sites and applications for administration

Basic Qualifications

• Bachelor?s degree or equivalent work experience

• Three or more years of customer service or technical support experience in an instructional/academic technology environment

Additional Qualifications and Skills

• Experience with Canvas preferred; or other Learning Management Systems: Blackboard, Moodle, Sakai, Google Classroom, etc

• Comfort with web conference and team collaboration applications

• Prior experience in online adult learning environment preferred

• Basic fluency with web coding languages such as HTML/HTML5, CSS/CSS3, CSS Frameworks, and JavaScript; or willingness to learn

• Familiarity with Content Management Systems: Open Scholar (Drupal), Wordpress, Sharepoint, GoogleSites, and Atlassian Confluence Wiki; or willingness to learn

• Familiarity with online accessibility policies and technology; or willingness to learn

• Basic understanding of video streaming and delivery

• Excellent interpersonal, verbal, and written communication

• Ability to communicate complicated technology concepts to non-technical audiences

• Ability to work independently and respond quickly to email and chat-based correspondence

Working Conditions

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Additional Information

We will not provide visa sponsorship for this position.

A cover letter is highly encouraged for consideration.

All formal offers will be made by FAS Human Resources.

Benefits

We invite you to visit Harvard's Total Rewards website ( ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format

Hybrid (partially on-site, partially remote)





Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.



EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

About Harvard University Faculty of Arts and Sciences

Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.

Connections working at Harvard University Faculty of Arts and Sciences

Job Tags

Holiday work, Work experience placement, Remote job,

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