Hybrid Overnight Supervisor and Daytime Agent Job at Hyatt, Key West, FL

RUxTV0NBR0tMV2dRdzI3MnlvNjdlSHBuREE9PQ==
  • Hyatt
  • Key West, FL

Job Description

Summary

Join us for this incredible opportunity to be part of our team as a Hybrid Overnight Front Office Supervisor and Daytime Agent at Hyatt Centric located in Key West, FL.  

The Overnight Front Office Supervisor is the Manager on Duty at the Front Office on 2 weekend nights. In addition to night audit reporting duties, this person is also there to assist guests and provide excellent customer service. Responsibilities include managing guest reservations, running nightly reports, luggage assistance, fulfilling guest requests, partnering with Security to ensure guest safety, and any other guest needs that arise. Additionally,  Front Office colleagues are responsible for welcoming guests to our beautiful resort. You’ll handle the guest registration process, communication of hotel services and promotions, and luggage service. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.   Other responsibilities will include processing forms of payment, responding to guest inquires, answering hotel calls, assisting guests with luggage service, among other duties.  You'll be the face of Hyatt as a Front Office Colleague.

Duties Include:

  • Supervise Overnight Operations (2 Nights per Week Guaranteed) – Act as the overnight leader, ensuring smooth front desk operations, guest satisfaction, and security during late-night hours.
  • Guest Services (2-3 Shifts per Week, Morning/Evening) – Provide exceptional customer service at the front desk, assisting guests with check-ins, check-outs, and inquiries.
  • Upselling & Sales Incentives – Earn commission on eligible upsells during your daytime shifts.
  • Additional Supervisor Opportunities – Take on leadership duties during the day as needed and be available for additional overnight shifts when necessary.

What We Offer:

  • Competitive Pay Structure : Receive overnight pay during your overnight shifts and standard hourly pay plus upsell commission during daytime shifts.
  • Full-Time Benefits : Health, dental, & vision at 30 days, 401(k), PTO, wellness and tuition allowance, discounted and complimentary Hyatt hotel options, and more.
  • Flexible Schedule : While a 40-hour workweek is common, it is not guaranteed due to business needs.
  • Career Growth : Gain valuable experience in both front-line and supervisory roles with opportunities for advancement within Hyatt.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunitie s, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

  • Takes pride in a great job done
  • A true desire to satisfy the needs of others
  • Customer service experience, with at least one year Front Desk experience
  • Great verbal communication skills and computer skills
  • Able to lift, pull, and push a moderate amount of weight
  • Flexible availability including nights, weekends, and holidays

Job Tags

Full time, Casual work, Holiday work, Flexible hours, Shift work, Night shift, Day shift, Afternoon shift,

Similar Jobs

Skilled Trades Services

Pipe Welder Job at Skilled Trades Services

Skilled Trades Services is currently looking for Pipe Welders for Muscatine, IA area. Must be able to start ASAP. Must have 5 years of welding experience and show it on a resume in order to be considered for the position . This is an AG industrial site, will be doing ...

Enterprise Medical Recruiting

Sports, Total Joint & General Orthopedics with No Call - Southwest Minnesota Job at Enterprise Medical Recruiting

 ...A recognized orthopedic and sports medicine practice located in southwest Minnesota on the shores of beautiful Lake Okabena would like to add an orthopedic surgeon to its team-focused group. Enjoy a diverse mix of sports medicine, total joint and general orthopedic cases... 

Yale New Haven Health

Security Manager Job at Yale New Haven Health

 ...patients. Responsible for the leadership, direction and management of the Security Department, Visitor Assistance Officers (VAOs), and EMS....  ...management of personnel and equipment during crisis situations. PHYSICAL DEMAND While performing the duties of this job, the... 

EssilorLuxottica Group

Associate Optometrist- North Wales, PA- LensCrafters Job at EssilorLuxottica Group

 ...industry leader for over 30 years. An Independent Doctor of Optometry affiliated with LensCrafters (Luxottica) seeks an Associate Optometrist. You will work within the practice of a LensCrafters Subleasing Optometrist as an employee or contracted doctor. As a... 

Verizon

Business Sales Account Executive Job at Verizon

 ...When you join Verizon You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where...  ...Manager, you will be assigned a sales territory based on business needs, these needs can change every 30 to 90+ days. This means...