Job Description

Guest Experience Lead

lululemon

Title: Guest Experience Lead

Number of Positions:1

Hours: 35

Email Contact: akaldunski@lululemon.com

Key Responsibilities 
What you will do:

The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest.

The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets.

Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Job Requirements 
Eligibility:

Must be legally authorized to work in the country in which the store is located

Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability: The work schedule can vary based on store needs

Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays

In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members

Experience 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Skills 
What We Look For:

Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences

Integrity: Behaves in an honest, fair, and ethical manner

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work

Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives

Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks

Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Special Requirements 
Job Assets (i.e., nice to have; not required):

Education: High school diploma/GED/equivalent, or above

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

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