lululemon
Title: Guest Experience Lead
Number of Positions:1
Hours: 35
Email Contact: akaldunski@lululemon.com
Key Responsibilities
What you will do:
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest.
The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets.
Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.
Job Requirements
Eligibility:
Must be legally authorized to work in the country in which the store is located
Must have the ability to travel to assigned store with reliable transportation methods
Schedule/Availability: The work schedule can vary based on store needs
Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members
Experience 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Some experience in leading, mentoring, or delegating with others
Skills
What We Look For:
Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
Integrity: Behaves in an honest, fair, and ethical manner
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
Interactive Communication: Conveys information effectively and understands information shared while interacting with others
Special Requirements
Job Assets (i.e., nice to have; not required):
Education: High school diploma/GED/equivalent, or above
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
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