Guest Experience Lead Job at lululemon, Madison, WI

RTdhWkJ3Q0tMV2dRdzJUK3pJeTFmblpqRGc9PQ==
  • lululemon
  • Madison, WI

Job Description

Guest Experience Lead

lululemon

Title: Guest Experience Lead

Number of Positions:1

Hours: 35

Email Contact: akaldunski@lululemon.com

Key Responsibilities 
What you will do:

The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest.

The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets.

Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Job Requirements 
Eligibility:

Must be legally authorized to work in the country in which the store is located

Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability: The work schedule can vary based on store needs

Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays

In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members

Experience 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)

Some experience in leading, mentoring, or delegating with others

Skills 
What We Look For:

Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences

Integrity: Behaves in an honest, fair, and ethical manner

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work

Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives

Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks

Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Special Requirements 
Job Assets (i.e., nice to have; not required):

Education: High school diploma/GED/equivalent, or above

Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)

 

Apply Now

Back to Careers

Share



Job Tags

Holiday work, Shift work, Night shift, Weekend work, Day shift, Afternoon shift, Early shift,

Similar Jobs

LaSalle Network

Inpatient Facility Coder Job at LaSalle Network

 ...Inpatient Facility Coder to ensure accurate and compliant coding of inpatient medical records. This role involves analyzing clinical...  ...e.g., CCS, RHIT, RHIA) is required ~2+ years ofcoding experience, specifically in inpatient facility coding ~ In-depth knowledge... 

AYANA Hospitality

Maintenance Golf Course Superintendent ǀ Riverside Golf Club Job at AYANA Hospitality

 ...Riverside Golf Club is seeking a dedicated Maintenance Golf Course professional to join our team. In this role, you will play a vital...  ...organize, and oversee the maintenance of the golf course to ensure top playing conditions. Perform routine maintenance tasks, such as... 

OtherSide Entertainment

Lead Game Designer - Thick As Thieves Job at OtherSide Entertainment

 ...address any concerns related to design work and/or staffing. Participate in prototype and testing efforts to prove-out design concepts and balance game features. Collaborate with Marketing, Community Management, QA, and Customer Service to always be hearing the... 

FHP MFG

Mechanical CAD Design Engineer Intern Job at FHP MFG

 ...have the chance to improve quality of life all across the globe. Welcome to Bosch. Job Description As a Mechanical CAD Design Engineer Intern, you will assist engineering in product design and development. You will support the engineering team with product development... 

H I Stone & Son

DIESEL TRUCK & HEAVY EQUIPMENT MECHANIC Job at H I Stone & Son

 ...Overview We are seeking a skilled and dedicated Diesel Mechanic to join our team in Southbury, CT. If you have a passion for heavy equipment repair and possess strong mechanical troubleshooting skills, we want to hear from you! In this role, you will be responsible for...