Global Security Operations Center Team Lead Job at Control Risks, San Jose, CA

RmJhWUJ3V0VKVzhVd21UK3lJUzFkSHBs
  • Control Risks
  • San Jose, CA

Job Description

Control Risks is seeking a GSOC Program Specialist to join our team in supporting a major technology client. This role is crucial for enhancing our client’s security operations and ensuring readiness to respond effectively to various threats.

This position will be based in San Jose, CA.

Key responsibilities include:

  • Responsible for staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management;
  • Provide regular & ad hoc business reports per client requirements;
  • Lead operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them;
  • Regularly liaise with client to ensure that client's issues are resolved in a timely manner, and ensure GSOC Operators/ Shift Leaders are aligned with overall vision/strategy;
  • Step in to support GSOC operations, as needed

Requirements

  • College degree or above
  • Minimum 2 years GSOC experience (ideally in program management/supervisory/leadership capacity);
  • Proficient in using office software, with excellent document & technical writing skills;
  • Proficiency with data analytics and problem-solving skills;
  • Adapt at identifying and addressing customer needs
  • Ability to develop and manage programs, including prioritizing tasks, tracking key performance indicators (KPIs), planning, allocating resources, executing, and overseeing progress.
  • Proficiency in global risk event monitoring, OSINT tactical intelligence, CCTV, alarm monitoring/response and incident/emergency response protocols.
  • Solid verbal and written communication skills

Benefits

  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
  • We operate a discretionary bonus scheme that incentivizes and rewards individuals based on company and individual performance.

The base salary range for this position in California is $85,000-$95,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. This information is provided per California SB 1162.

Job Tags

Full time, Shift work,

Similar Jobs

Multiplica Talent

Ingeniero de Datos Job at Multiplica Talent

 ...talento digital del mercado. Tenemos 20 aos de experiencia reclutando a personas...  ...n. Responsabilidades: Realizar una limpieza y/o depuracin de los datos asignados a trabajar...  ...disponibilidad 100% Modalidad de trabajo 100% presencial (Sede Surquillo, Sede Miraflores... 

Domino's Corporate

Class B CDL Driver - Straight Truck Driver Job at Domino's Corporate

 ...PIZZA AND MORE POSSIBLE Be a part of the world's #1 Pizza company! Job Description Dominos Class B CDL Straight Truck Driver safely drives the company commercial vehicle on established routes to deliver and unload products to Dominos Pizza store locations... 

Wendy's

Crew Member Job at Wendy's

 ...flexibility with scheduling, number of work positions learned, job performance, and positive attitude. Under 16 years old? We have positions available to those 14 or 15 years old starting at $11 per hour. We are also a proud equal opportunity employer - that means all... 

International Staffing Consultants, Inc.

Utilities Manager Job at International Staffing Consultants, Inc.

 ...team members on energy-saving practices and sustainability initiatives. Negotiate and manage contracts with energy suppliers and contractors, ensuring compliance and cost-effectiveness. Stay informed on relevant energy legislation and ensure the facility's compliance... 

KALYPSO LLC

Director human resources Job at KALYPSO LLC

 ...you we would love to have you join us! Job Description The HR Director provides leadership in the development and implementation of...  ...HR services are consistent and meet our needs including talent acquisition, talent management, leadership development and succession planning...