Global Security Operations Center Team Lead Job at Control Risks, San Jose, CA

RmJhWUJ3V0VKVzhVd21UK3lJUzFkSHBs
  • Control Risks
  • San Jose, CA

Job Description

Control Risks is seeking a GSOC Program Specialist to join our team in supporting a major technology client. This role is crucial for enhancing our client’s security operations and ensuring readiness to respond effectively to various threats.

This position will be based in San Jose, CA.

Key responsibilities include:

  • Responsible for staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management;
  • Provide regular & ad hoc business reports per client requirements;
  • Lead operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them;
  • Regularly liaise with client to ensure that client's issues are resolved in a timely manner, and ensure GSOC Operators/ Shift Leaders are aligned with overall vision/strategy;
  • Step in to support GSOC operations, as needed

Requirements

  • College degree or above
  • Minimum 2 years GSOC experience (ideally in program management/supervisory/leadership capacity);
  • Proficient in using office software, with excellent document & technical writing skills;
  • Proficiency with data analytics and problem-solving skills;
  • Adapt at identifying and addressing customer needs
  • Ability to develop and manage programs, including prioritizing tasks, tracking key performance indicators (KPIs), planning, allocating resources, executing, and overseeing progress.
  • Proficiency in global risk event monitoring, OSINT tactical intelligence, CCTV, alarm monitoring/response and incident/emergency response protocols.
  • Solid verbal and written communication skills

Benefits

  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
  • We operate a discretionary bonus scheme that incentivizes and rewards individuals based on company and individual performance.

The base salary range for this position in California is $85,000-$95,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. This information is provided per California SB 1162.

Job Tags

Full time, Shift work,

Similar Jobs

The Odeon

Host Job at The Odeon

We are hiring hosts. We are looking for presentable, friendly, organized people to help greet, seat and assist the Manager on Duty. If this is you, please come by with your resume, Monday - Friday, 12 noon to 5 pm. We look forward to meeting you. The Odeon

Senior Helpers of SWVA

Caregiver - Personal and Companion Home Care Job at Senior Helpers of SWVA

Begin a remarkable career that will make a difference in the lives of seniors. Senior Helpers of SWVA is urgently hiring for caregivers! If you have experience working in assisted living facilities, independent living facilities, senior living facilities, nursing homes... 

Department of State Hospitals

SSA/AGPA-General Services/Procurement Office-Metropolitan State Hospital-25-286 Job at Department of State Hospitals

Job Description and Duties METROPOLITAN STATE HOSPITAL-Located in Norwalk, Los Angeles County. The Department of State Hospitals (DSH)-Metropolitan, General Service, Procurement Office (GS), has a permanent, fulltime vacancy for aStaff Services Analyst /Associate...

Branch Alliance for Educator Diversity

Budget & Grant Manager Job at Branch Alliance for Educator Diversity

 ...turn, positively impact all students by preparing them to maximize their life possibilities. Position Overview The Budget & Grant Manager plays a key role in BranchED's financial stewardship and operational excellence. This position oversees organization-wide... 

IBG Partners

Sales Professional - *No Experience Needed* Job at IBG Partners

 ...Position Overview: We are seeking a motivated and ambitious Entry Level Business Development Representative to join our team. In...  ...will be provided. Valid drivers license and reliable vehicle Health and Life Insurance Producer license (or able to obtain upon offer - license...