Global Security Operations Center Team Lead Job at Control Risks, San Jose, CA

RmJhWUJ3V0VKVzhVd21UK3lJUzFkSHBs
  • Control Risks
  • San Jose, CA

Job Description

Control Risks is seeking a GSOC Program Specialist to join our team in supporting a major technology client. This role is crucial for enhancing our client’s security operations and ensuring readiness to respond effectively to various threats.

This position will be based in San Jose, CA.

Key responsibilities include:

  • Responsible for staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management;
  • Provide regular & ad hoc business reports per client requirements;
  • Lead operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them;
  • Regularly liaise with client to ensure that client's issues are resolved in a timely manner, and ensure GSOC Operators/ Shift Leaders are aligned with overall vision/strategy;
  • Step in to support GSOC operations, as needed

Requirements

  • College degree or above
  • Minimum 2 years GSOC experience (ideally in program management/supervisory/leadership capacity);
  • Proficient in using office software, with excellent document & technical writing skills;
  • Proficiency with data analytics and problem-solving skills;
  • Adapt at identifying and addressing customer needs
  • Ability to develop and manage programs, including prioritizing tasks, tracking key performance indicators (KPIs), planning, allocating resources, executing, and overseeing progress.
  • Proficiency in global risk event monitoring, OSINT tactical intelligence, CCTV, alarm monitoring/response and incident/emergency response protocols.
  • Solid verbal and written communication skills

Benefits

  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
  • We operate a discretionary bonus scheme that incentivizes and rewards individuals based on company and individual performance.

The base salary range for this position in California is $85,000-$95,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. This information is provided per California SB 1162.

Job Tags

Full time, Shift work,

Similar Jobs

California Correctional Health Care Services

CLINICAL SOCIAL WORKER- (ISUDT), Medical Social Worker, SATF Job at California Correctional Health Care Services

 ...authorized HAM rate for this classification is P $8,678, Q$9,319. Under the general direction of the Supervising Psychiatric Social Worker, CF, the Clinical Social Worker (Health/CF) Safety, conducts assessments and summarizes case information to use in diagnosis, treatment... 

Cemex US

Health & Safety Manager Job at Cemex US

 ...access to CEMEX Career Opportunities, visit us at Job Summary Responsible for the implementation and management of site-specific, comprehensive Health and Safety programs throughout assigned locations. The comprehensive Health and Safety program will be defined by... 

cFocus Software Incorporated

Electrical Engineer II Job at cFocus Software Incorporated

 ...years of professional experience reading and/or creating electrical schematics and/or network diagrams Three (3) years of professional experience troubleshooting network based systems Active IAT Certification (A+CE, CCNA-Security, CND, Network+CE, or SSCP).... 

REC

Utility Locator Job at REC

 ...Ripple Effect Consulting is seeking a Utility Locator to join our clients field survey team. This hands-on role involves working outdoors, collecting underground utility data, and utilizing Trimble RTK/GPS and underground utility locating equipment. The Utility Locator... 

Affinipay

Executive Communication Senior Manager Job at Affinipay

 ...We are looking for an exceptional senior manager of Executive Communications to serve as a key strategic partner and primary...  ...Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including...