Global Security Operations Center Team Lead Job at Control Risks, San Jose, CA

RmJhWUJ3V0VKVzhVd21UK3lJUzFkSHBs
  • Control Risks
  • San Jose, CA

Job Description

Control Risks is seeking a GSOC Program Specialist to join our team in supporting a major technology client. This role is crucial for enhancing our client’s security operations and ensuring readiness to respond effectively to various threats.

This position will be based in San Jose, CA.

Key responsibilities include:

  • Responsible for staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management;
  • Provide regular & ad hoc business reports per client requirements;
  • Lead operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them;
  • Regularly liaise with client to ensure that client's issues are resolved in a timely manner, and ensure GSOC Operators/ Shift Leaders are aligned with overall vision/strategy;
  • Step in to support GSOC operations, as needed

Requirements

  • College degree or above
  • Minimum 2 years GSOC experience (ideally in program management/supervisory/leadership capacity);
  • Proficient in using office software, with excellent document & technical writing skills;
  • Proficiency with data analytics and problem-solving skills;
  • Adapt at identifying and addressing customer needs
  • Ability to develop and manage programs, including prioritizing tasks, tracking key performance indicators (KPIs), planning, allocating resources, executing, and overseeing progress.
  • Proficiency in global risk event monitoring, OSINT tactical intelligence, CCTV, alarm monitoring/response and incident/emergency response protocols.
  • Solid verbal and written communication skills

Benefits

  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
  • We operate a discretionary bonus scheme that incentivizes and rewards individuals based on company and individual performance.

The base salary range for this position in California is $85,000-$95,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. This information is provided per California SB 1162.

Job Tags

Full time, Shift work,

Similar Jobs

Woo Woo's Pet Adventure

Daycare Attendant - Part Time Job at Woo Woo's Pet Adventure

Are you an avid dog lover? Do you believe in the magic of positive reinforcement in pet training? If you have experience in positive dog training, doggy daycare, kennel or pet handling and a heart full of love for animals, we want you to be a part of our team. We want ...

Gordon Food Service

A 1st Shift Warehouse Package Handler Job at Gordon Food Service

 ...seamless order processing and delivery to our customers, and our warehouse staff is the backbone of our success. You'll be on your feet...  ...hard work, so we'll pay you a starting wage that scales with production and efficiency- the better you perform, the more you earn.Check... 

Proforma Health

Travel Nurse - Pediatrics ER Job at Proforma Health

Join our team as a Travel Nurse specializing in Pediatrics ER in Garland, TX, earning up to $7,382/month. Responsibilities include providing urgent pediatric care in a fast-paced emergency environment, assessing patient conditions, administering treatments, and collaborating... 

Vail Resorts

Massage Therapist Job at Vail Resorts

 ...providing spa guests with safe and effective therapy services while consistently exceeding guest expectations. Therapies may include massage, facials, waxing treatments, etc. Educates guests about product use and recommends products. Keeps work areas clean and treatment... 

Think Tell Junction

Entry Level Project Coordinator Job at Think Tell Junction

 ...experience.* Strong organizational skills and attention to detail.* Excellent verbal and written communication skills.* Ability to work collaboratively in a team environment.* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools...