Global Security Operations Center Team Lead Job at Control Risks, San Jose, CA

RmJhWUJ3V0VKVzhVd21UK3lJUzFkSHBs
  • Control Risks
  • San Jose, CA

Job Description

Control Risks is seeking a GSOC Program Specialist to join our team in supporting a major technology client. This role is crucial for enhancing our client’s security operations and ensuring readiness to respond effectively to various threats.

This position will be based in San Jose, CA.

Key responsibilities include:

  • Responsible for staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management;
  • Provide regular & ad hoc business reports per client requirements;
  • Lead operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them;
  • Regularly liaise with client to ensure that client's issues are resolved in a timely manner, and ensure GSOC Operators/ Shift Leaders are aligned with overall vision/strategy;
  • Step in to support GSOC operations, as needed

Requirements

  • College degree or above
  • Minimum 2 years GSOC experience (ideally in program management/supervisory/leadership capacity);
  • Proficient in using office software, with excellent document & technical writing skills;
  • Proficiency with data analytics and problem-solving skills;
  • Adapt at identifying and addressing customer needs
  • Ability to develop and manage programs, including prioritizing tasks, tracking key performance indicators (KPIs), planning, allocating resources, executing, and overseeing progress.
  • Proficiency in global risk event monitoring, OSINT tactical intelligence, CCTV, alarm monitoring/response and incident/emergency response protocols.
  • Solid verbal and written communication skills

Benefits

  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
  • We operate a discretionary bonus scheme that incentivizes and rewards individuals based on company and individual performance.

The base salary range for this position in California is $85,000-$95,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. This information is provided per California SB 1162.

Job Tags

Full time, Shift work,

Similar Jobs

Domino's Franchise

Delivery Driver - 12330 NC Hwy 210 suite Job at Domino's Franchise

 ...environment with a team focus on customer service Duties include delivery, learning to take phone orders and assistance with cleaning Advancement within the company to other positions if desired Cash tips paid daily with hourly averages wages at $12 to $14 per hour... 

Team Architects

Real Estate Internship (Full-Time) Job at Team Architects

 ...Position: Real Estate Intern Anaheim, CA | Full-Time | $30,000 Base + Path to Commission...  ...Role Were looking for a Runner a driven, entry-level professional who wants to break into industrial commercial real estate. Think of this role as a paid internship... 

Loram

Supplier Quality Engineer Job at Loram

 ...Job Title: Engineer, Supplier Quality FLSA Status: Exempt Department: Quality Assurance Reports to: Manager, Operational Quality Flex Work Eligible! This position qualifies...  ...30 work days annually to work from home! The initial amount of days is prorated... 

HarmonyCares

Telephonic RN Nurse Care Manager Job at HarmonyCares

 ...benefits we offer can be found at .Responsibilities: The Nurse Care Manager is an integral member of the care team and is vital...  ...patient care plans Performs thorough nursing assessments via telephone of patients to maximize or improve current health outcomes... 

STERIS - Commercial Operations

Biomedical Field Service Technician (Hospital Equipment) Job at STERIS - Commercial Operations

 ...At STERIS, we help our Customers create a healthier and safer world by delivering innovative healthcare and life science products and services worldwide. A day in this role You start your day from home, schedule in hand, heading to a hospital where clinical teams...