Global Security Operations Center Team Lead Job at Control Risks, San Jose, CA

RmJhWUJ3V0VKVzhVd21UK3lJUzFkSHBs
  • Control Risks
  • San Jose, CA

Job Description

Control Risks is seeking a GSOC Program Specialist to join our team in supporting a major technology client. This role is crucial for enhancing our client’s security operations and ensuring readiness to respond effectively to various threats.

This position will be based in San Jose, CA.

Key responsibilities include:

  • Responsible for staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management;
  • Provide regular & ad hoc business reports per client requirements;
  • Lead operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them;
  • Regularly liaise with client to ensure that client's issues are resolved in a timely manner, and ensure GSOC Operators/ Shift Leaders are aligned with overall vision/strategy;
  • Step in to support GSOC operations, as needed

Requirements

  • College degree or above
  • Minimum 2 years GSOC experience (ideally in program management/supervisory/leadership capacity);
  • Proficient in using office software, with excellent document & technical writing skills;
  • Proficiency with data analytics and problem-solving skills;
  • Adapt at identifying and addressing customer needs
  • Ability to develop and manage programs, including prioritizing tasks, tracking key performance indicators (KPIs), planning, allocating resources, executing, and overseeing progress.
  • Proficiency in global risk event monitoring, OSINT tactical intelligence, CCTV, alarm monitoring/response and incident/emergency response protocols.
  • Solid verbal and written communication skills

Benefits

  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
  • We operate a discretionary bonus scheme that incentivizes and rewards individuals based on company and individual performance.

The base salary range for this position in California is $85,000-$95,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. This information is provided per California SB 1162.

Job Tags

Full time, Shift work,

Similar Jobs

Bestica

Radiology / Cardiology - CT Tech Job at Bestica

 ...hospital: Critical Access - Trauma Center: Level IV - Daily census: 10 What to do in Omak: - Outdoor hiking - Lake Omak - fishing, kayaking, swimming, boating - Omak Stampede - 32 mins away from skiing and snowboarding at Loup Loup Ski Bowl - 55 mins away from skiing and... 

Fausto Commercial

Commercial Real Estate Agent Job at Fausto Commercial

 ...austo Commercial is Hiring New Commercial Real Estate Agents No Experience Needed Why Fausto Commercial? Unlimited Growth Potential Competitive splits and the freedom to build your own book of business. Market Leadership Join south Floridas largest non-... 

Openkyber

Salesforce Administrator Job at Openkyber

 ...Seeking a Senior Salesforce Administrator to Create and manage changes to the system without interruption to the user. Experience working administration and support of Salesforce including but not limited to managing multiple user setups, permission groups Interview... 

ABC Supply Co., Inc

Inside Sales - Decking Specialist Job at ABC Supply Co., Inc

 ...exterior and interior building products. At ABC Supply, Inside Sales Associates provide unparalleled service as they help customers...  ...paid short term and long term disability ~ Employer paid life insurance ~ Flex spending ~ Paid vacation ~ Paid sick days ~ Paid... 

Clinical Management Consultants

Primary Care Nurse Coordinator Job at Clinical Management Consultants

 ...southern New Hampshire is now seeking an experienced Primary Care Nurse Coordinator to join their award-winning medical team! Serving...  ...reporting (HEDIS, UDS). The ideal candidate is a licensed RN with ambulatory or primary care experience, exceptional clinical assessment...