Job Description

Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

Posting Notes: 300 Value Way Marlborough MA 01752 

Job Summary:

Responsible for protecting the Associates, assets and brands of TJX US by monitoring US facilities and responding to incidents as they occur and escalating as appropriate following established policies and procedures. This monitoring will take place 24 hours per day, seven days per week. The ability to work nights, weekends and public holidays is essential.

Must operate with appropriate levels of discretion and offer timely and accurate updates to the GIS SOC Supervisor/Manager. May be required to present findings, make recommendations and help influence outcomes.

This is a role that requires a hands-on and agile approach to learning new skills and keeping up to date with new technology and responsibilities. Also responsible for providing support, coaching and development of others within the organization to understand and mitigate the risk to the organization.

This is a 2nd Shift Opening.

Responsibilities:

The main duties to be completed within the role of GIS SOC Specialist include but not limited to the following:

• Manage and provide immediate direction regarding Workplace Safety Incidents to field and corporate partners (DM/DLPM/RLPM), including
  • Making recommendations on creating a safe environment
  • Determining the information needed to complete a risk assessment
  • Providing Direction on communication
  • Determining additional local and TJX partners to take
• Effective and accurate management and prioritization of alarm activations across a variety of platforms in accordance with procedure across the TJX US facilities
  • Coach and develop the business on management of critical incidents
  • Conduct research and gap analysis regarding workplace safety incidents.
• Responsible for all control room operations, including CCTV review.
• Provide operational support to the GIS SOC Operators, Specialists, Supervisors, or appropriate Managers
• Assist with internal and external investigations as required
• Support major incident command, control and crisis management and provide recommendations.
• Authoritative knowledge of how to use security and fire alarm systems and resolve issues as needed
• Must be able to be contacted by mobile phone or other means while on shift
• Provide support to all TJX Global facilities as required and complete reports as request.
  • As part of the GIS Global SOC strategy Specialist will be required to provide guidance/direction to Global partners/executives during urgent and non-urgent events.
• Be open and willing to undertake new training across GIS SOC functions, to ensure the organization has the ability to manage workload demands. This may require an adjustment in scheduling to business needs.

Requirements:

• Preferred background in school/work pertaining to the Criminal Justice, Computer Science, or Legal studies
• 2 years’ experience in working in a control center environment
• 2 years’ experience working in retail stores
• CCTV Systems (Genetec/Milestone, etc)
• Knowledgeable about Fire Alarm Systems
• Knowledgeable about Burglar Alarm Systems
• Experience with Access Control Systems
• Microsoft Computer Software Product experience
• Strong verbal and written communication Skills
• Customer Service Skills
• Decision making skills
• Ability to influence others to minimize risk to TJX

We care about our culture, but we also prioritize your needs! 

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. 

This position has a starting salary range of $55,200 to $69,000 per year. 

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. 

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people who work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

 Posting Notes: 300 Value Way Marlborough MA 01752 

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