Job Description
The
Front Desk Associate acts as the first point of contact in the Hospital and is responsible for the following duties:
Essential Duties & Responsibilities:
- Treat all patients and colleagues with dignity and respect.
- Open communication between all departments and cultivating a team environment.
- Communicate professionally and effectively with patients, visitors, and vendors.
- Ability to handle a fast-paced environment professionally and with poise.
- Stand and greet all patients and visitors in a friendly, courteous, and professional manner.
- Maintain confidentiality and observe HIPAA compliance.
- Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance.
- Obtain all necessary patient demographics, financial information, patient consents, and additional forms.
- Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
- Explanation of benefits and upfront collections of ER Copayments, Deductibles, and self-pay totals.
- Processing payments and regular communication with the Central billing Office to resolve errors.
- Perform patient status changes as clinical staff directs.
- Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
- Answer, screen, and direct incoming phone calls.
- Facilitate deposits and cash reconciliations during shift change.
- Maintain with accuracy all spreadsheets, and patient logs.
- Perform clerical duties, including mail delivery, faxing, copying, and scanning.
- Perform other duties as assigned.
Qualifications:
- Previous Emergency Room (ER) Experience and/or Patient Registrar Experience (Preferred)
- Working knowledge of insurance identification and terminology (Preferred)
- Working knowledge of insurance verification and benefit descriptions (Preferred)
- Working knowledge of Admission Notifications and Insurance Authorizations
- Working knowledge of Medical Terminology
- Strong Organization Skills
- Proficient Computer Skills
- Strong Communication and Customer Service Skills
- Current Background Clearance and Satisfactory Background Check Results
- High School Diploma/GED
- Commitment to Patient and Family Satisfaction
Schedule:
- PRN, Weekends, Day and Night
- Day Shift 10a – 10p, Weekends and Holidays Required
Benefits:
- Health insurance
- 401(k)
- Dental insurance
- Vision insurance
- 401(k) matching
- Life insurance
- Paid time off
Job Tags
Holiday work, Full time, Relief, Shift work, Night shift, Weekend work, Day shift,