Job Description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Located between Johnson City and Fredericksburg, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality.  In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features villas, event venues, a tasting room, a restaurant, an onsite microbrewery, and an outdoor event center featuring musical acts from near and far. Full-Time Associates are eligible for a range of benefits.

For more information, visit https://www.cartercreek.com. 

PAY: $15.00/hour

SUMMARY:  Carter Creek Winery Resort & Spa is currently hiring for Front Desk Agent.  In this position, the ideal candidate will maintain a personal demeanor that is friendly, cheerful and courteous at all times. Greet guests by name and ensure that all guest feel welcomed to the property. Prior hospitality experience preferred. Must be proficient with computers and able to learn hotel industry software.

ESSENTIAL DUTIES: 

• Registering guests and assign rooms, including check-in and check-out processes.
• Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.
• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Respond to phone calls, and retrieve guest mail, faxes and packages.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
• Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.
• Handle cash, credit card, and other financial transactions such as posting charges for room, food, wine to ledger.
• Compute or adjust bill, collect payment, and make changes for guest.

Benefits (Full-time):

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Must be available to work all shifts including weekends and holidays 
• Flexible scheduling

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida. For more information, visit www.carterhospitality.com.

Vision

Creating memorable experiences at every unique destination.

Mission

A family-owned company whose incredible team members share their passion in hospitality every day. The needs of our guests and team members are in the forefront of everything we do as we create unique, memorable experiences and lasting connections.

Brand Promise

Experiences you can remember, a promise you can trust.

Job Tags

Holiday work, Full time, Outdoor, Currently hiring, Flexible hours, Shift work, All shifts,

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