Job Description
Description:
The Investigator will assist cardholders with any disputes, discrepancies, and fraud resolution on behalf of the cardholder while complying with appropriate guidelines and regulations. They will be responsible for minimizing fraud exposure to our business through optimizing rules and systems.
Requirements:
Essential Functions
Answer inbound telephone calls from customers regarding disputes and potential fraud
Make outbound telephone calls to customers to take appropriate action based on specific transaction characteristics
Maintain call performance and call quality goals
Process fraud allegations effectively and efficiently
Monitor suspicious transactions activities through review of scheduled and ad-hoc reporting to decision account status
Update and maintain fraud & dispute logs accurately and ensure deliver in accordance with SLAs
Other duties as assigned
Requirements
Regular attendance and schedule flexibility
Strong attention to detail
Excellent written and oral skills
Proficiency in Microsoft Office Suites
Bilingual preferred – English/Spanish
Education And Experience
At least 4 years of relevant experience in a similar role preferably in card services or financial services
College and/or professional training preferred
Job Tags
Similar Jobs
Prestige Employee Administrators
...A financial services firm in Melville, NY, is seeking a dedicated individual to manage multiple employer retirement savings plans. The role involves overseeing plan setups, serving as first point of contact for new client onboarding, and addressing escalated customer...
Branch Alliance for Educator Diversity
...turn, positively impact all students by preparing them to maximize their life possibilities. Position Overview The Budget & Grant Manager plays a key role in BranchED's financial stewardship and operational excellence. This position oversees organization-wide...
Brelle Realty
...About the Commercial Real Estate Broker Position We are looking for new and experienced Brokers to add value to our growth activities by identifying new commercial opportunities and managing marketing efforts. Guidance Your decision to pursue a career in real...
TD Bank
...Work Location: North Haven, Connecticut, United States... ...the salary range over time as they progress in... ...complete Teller training and part 1 of platform training... ...thrive both at work and at home. Colleague... ...as well as access to an online learning platform and a...
Cigna
...systems for intelligent content creation, assembly, and delivery across marketing, product,... ...practices. If you will be working at home occasionally or permanently, the internet... ...response. The Cigna Group has a tobacco-free policy and reserves the right not to...