Job Description
Description:
The Investigator will assist cardholders with any disputes, discrepancies, and fraud resolution on behalf of the cardholder while complying with appropriate guidelines and regulations. They will be responsible for minimizing fraud exposure to our business through optimizing rules and systems.
Requirements:
Essential Functions
Answer inbound telephone calls from customers regarding disputes and potential fraud
Make outbound telephone calls to customers to take appropriate action based on specific transaction characteristics
Maintain call performance and call quality goals
Process fraud allegations effectively and efficiently
Monitor suspicious transactions activities through review of scheduled and ad-hoc reporting to decision account status
Update and maintain fraud & dispute logs accurately and ensure deliver in accordance with SLAs
Other duties as assigned
Requirements
Regular attendance and schedule flexibility
Strong attention to detail
Excellent written and oral skills
Proficiency in Microsoft Office Suites
Bilingual preferred – English/Spanish
Education And Experience
At least 4 years of relevant experience in a similar role preferably in card services or financial services
College and/or professional training preferred
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