Executive Housekeeper Job at Renaissance Hotel Portsmouth, Portsmouth, VA

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  • Renaissance Hotel Portsmouth
  • Portsmouth, VA

Job Description

Organizational Structure:


Department: Operations

FLSA Status: Full-time, Non-Exempt (Hourly)

Reports To: General Manager

Supervision:None

Pay Structure: Hourly, Paid Bi-weekly


Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether youre greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether youre a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether youre interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! Were proud of our track record of promoting from within. At Shamin Hotels, were committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

How to Apply:

If you are passionate about hospitality and ready to embark on a rewarding career with Shamin Hotels, we want to hear from you! Please apply here:

Enter the job title and location and apply!


Position Overview:

The Executive Housekeeper/Director of Housekeeping is the Head of Department and manages the Housekeeping operations.An executive housekeeper, coordinates between housekeeping crews to inspect assigned areas to ensure standards are met. An executive housekeeper manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required. He/She is committed to providing the highest levels of comfort and hospitality to guests, which leads to achieving maximum guest satisfaction and organizational profitability.


Essential Job Functions:

● Manages housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.

● Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.

● Enforces policies and procedures.

● Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.

● Schedules staff according to labor standards and forecasted occupancy.

● Maintains room quality based on hotel objectives.

● Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.

● Compiles and reports accurate status of guest rooms to the front office.

● Enforces standard procedures for the acceptance, security, and return on guest lost and found items.

● Maintains standard procedures for security of on-loan equipment.

● Maintains productivity and labor cost goals.

● Conducts inventories of linen, supplies and equipment as required.

● Orders and receives supplies so as to maintain adequate inventory levels.

● Ensures staff interact with guests in a warm and friendly manner.

● Performs other related duties as required.

● Knows and complies with all company policies and procedures pertaining to this position and its duties.

● Rewards employees who use their empowerment to meet or exceed guest expectations.

● Managing Lost and Found items left at the hotel.

● Flexibility to work various schedules as business demands including nights, weekends and holidays.

● Performs other related duties as required.


Top Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.

• Own It: Be a role model, Embrace Responsibility and Keep Learning.

• Passionately Serve: Be Positive, Care Deeply and Create Memories.


Qualifications:

● High school diploma or GED certification required or equivalent experience.

● 5 years of hotel housekeeping experience preferred

● 2 years of supervisory or management experience preferred

● Must have basic Reading, Writing, and Math skills.

● Computer skills required.

● Experience with Hotel Brand systems preferred.


About Us:

Founded in 1979, Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 properties. It is recognized as the largest hotel owner and operator throughout Virginia, as well as one of the top ten hotel owners in the country. Deeply rooted at the forefront of the hospitality industry, Shamin Hotels has assembled a portfolio that spans multiple renowned brands, reflecting its commitment to developing experiential accommodations across many market segments while providing extraordinary experiences for a wide range of guests as well as growth opportunities for its associates. For additional information, please visit


Apply Here!:


Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.

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Job Tags

Hourly pay, Weekly pay, Holiday work, Full time, Temporary work, Night shift,

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