at Ryder System in Dover, Delaware, United States
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE . (
Summary
The Employee Services Representative II is responsible for second level triage of transferred calls from Tier 1 OR be the first point of contact for specialized inquires or transactions that need specialized knowledge and / or subject matter expertise (including, but not limited to areas such as: I-9 compliance, Pre-employment services, Unemployment Insurance claims, Immigration Services, Leave Administration, Drug and Alcohol program, HR Compliance, compliance with collective bargaining agreements, HR knowledge administration, or on-site HR support). Operating in a fast-paced environment, illustrating confidence in handling inbound/direct or transferred calls/cases. Ability to work in a team environment, displays critical thinking skills and able to problem solve while providing superior customer support and HR subject matter expertise.
Essential Functions
+ Receive incoming escalation calls from Tier 1 Contact Center Representatives, or from internal customers needing specialized assistance for the functional area(s) assigned
+ Process complex transactions, diagnose and resolve critical issues with the highest level of accuracy, accountability and reliability
+ Extensive phone, email as well as in-person communications, with ability to multi-task
+ Monitor work queues and work independently under the direction of the Manager
+ Exhibit positive attitude while communicating with all internal and external customers
+ Develop deep expertise and specialized knowledge in functional area to aid customer escalation calls
+ Identify areas for continuous improvement
+ Required to meet productivity and accuracy standards as required
+ Cross-train on other duties as assigned by management
+ Flexibility to work overtime / extended hours, if required, in order to support operations during high-volume periods
Additional Responsibilities
+ Performs other duties as assigned.
Skills and Abilities
+ Attention to detail, strong written and verbal communication skills, and efficiency in responding to written messages through a computer system
+ Technological literacy and mastery of navigating web browsers and basic office software such as Outlook and Word
+ Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
+ Strong communication, organization, time management skills, and functional expertise (e.gbenefits, compensation)
+ Time management
+ Excellent collaboration and team building skills
+ Proficient in Microsoft Office environment intermediate required
Qualifications
+ Associate’s degree preferred
+ Bachelor’s degree preferred
+ Two (2) years or more in functional service area (i.e. Separations, Benefits, Leaves, Global Mobility, Payroll, ER / LR, etc.) required
+ Two (2) years or more relevant work experience (i.e. processing mass data uploads, payroll, organizational changes, etc.) required
+ Proficient in Microsoft Office environment intermediate required
Travel: None
DOT Regulated: None
Applicants from California, Colorado, Connecticut, Hawaii, New Jersey, New York, Washington State:
Salary is determined based on internal equity; internal salary ranges; market
data/ranges; applicant’s skills; prior relevant experience; certain degrees or
certifications, etc.
The pay for this position ranges from $21.64-$28.68 an hour.
Ryder offers comprehensive health and welfare benefits, to include medical,
prescription, dental, vision, life insurance and disability insurance options, as well as
paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan
Job Category: HR Compliance
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE . (
Current Employees:
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here ( to log in to Workday to apply using the internal application process.
\#wd
To view full details and how to apply, please login or create a Job Seeker account...Clean Driving Record for a minimum of 3 years - Own your own car with insurance We conduct a background check and a reference check on all potential candidates. We offer flexible hours, competitive pay, cash paid daily. Drop by and fill out the application...
...Office of the Illinois Secretary of State Alexi Giannoulias Job Title: Legal Advisor II Securities Department Division: Registration & Licensing Union: N/A Location: 501 S Second St, Springfield, IL Sangamon County Salary:...
...International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate... ...refugee care. Job Description The Licensed Clinical Social Worker will provide psychotherapy, counselling, and support to...
Pediatric Certified Occupational Therapy Assistant (COTA) - PRN OpportunityWe exist for one purpose and that is to set a higher standard for in-home care... ...diem, part-time & full-time schedules available)* Medical benefits through BCBS, Dental, and Vision (based on...
...Job Title: Pharmacovigilance Scientist (Contract) Position Summary The Pharmacovigilance Scientist contractor supports safety data analysis for investigational and marketed products in collaboration with the PV Sciences Team and Safety Physician. The role involves signal...