Location: Remote (Work from Home)
Job Type: Full-time
Job Summary:
As a Remote Email/Chat Support Associate at Source One Technology, you'll play a critical role in delivering exceptional customer service to our clients via email and live chat. You'll respond to customer inquiries, resolve technical issues, and provide product information to ensure customer satisfaction.
Responsibilities:
1. Respond to Customer Inquiries: Answer customer emails and live chats in a timely and professional manner.
2. Troubleshoot Technical Issues: Resolve technical issues and provide solutions to customers via email and live chat.
3. Provide Product Information: Offer product information, pricing, and availability to customers.
4. Document Customer Interactions: Accurately document customer interactions in our CRM system.
5. Collaborate with Internal Teams: Work with internal teams, such as sales and technical support, to resolve customer issues.
6. Meet Performance Metrics: Meet or exceed performance metrics, including first response time, resolution rate, and customer satisfaction.
Requirements:
1. High School Diploma or Equivalent: Required.
2. Customer Service Experience: 1+ year of customer service experience, preferably in a technical support environment.
3. Technical Knowledge: Basic technical knowledge of computer hardware, software, and networking.
4. Excellent Communication Skills: Excellent written and verbal communication skills.
5. Problem-Solving Skills: Strong problem-solving skills and ability to think critically.
6. Reliable Internet Connection: A reliable internet connection with a minimum speed of 10 Mbps.
Work Environment:
• Work from home in a dedicated, quiet workspace
• Flexible scheduling to accommodate varying customer needs
• Regular virtual meetings with the team and management
What We Offer:
1. Competitive Salary: A competitive salary range of $40,000 - $60,000 per year.
2. Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
3. Opportunities for Growth: Opportunities for professional growth and development in a dynamic and growing company.
4. Collaborative Virtual Work Environment: A collaborative and supportive virtual work environment with a team of experienced professionals.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools....Description Opportunity UT Southwestern invites applications for the Associate Director, Research, of the Clinical Informatics Center (CIC). This role offers an unparalleled opportunity to develop and lead a research program that operates at the intersection of...
...As a UX Writer, youll shape the player experience across one of our games -fromtext and tutorials to UI and packaging. Your job isnt to balance mechanics; its to design understanding. Youll collaborate with designers, producers, and narrative partners to make sure...
...exploration. With more than 7,800 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K. We are the sole... ...LinkedIn , X , Facebook and Instagram . Nuclear Process Operator - Nuclear Fuel Services (BWXT) - Erwin, TN Minimum...
...our strong commitment to quality and safety. We are Americas leader in underground utility damage prevention and advanced infrastructure services, performing more than 84 million locates each year for the more than 1,400 telecommunications, electric, gas, water, and...
...We are currently seeking a qualified Environmental Analyst to work in our Albany, Glens Falls, or Poughkeepsie office in our Environmental... ...or Biology. ~3 to 8 years of experience in the environmental science field with a focus on streams, wetlands, and protected species...