Location: Remote (Work from Home)
Job Type: Full-time
Job Summary:
As a Remote Email/Chat Support Associate at Source One Technology, you'll play a critical role in delivering exceptional customer service to our clients via email and live chat. You'll respond to customer inquiries, resolve technical issues, and provide product information to ensure customer satisfaction.
Responsibilities:
1. Respond to Customer Inquiries: Answer customer emails and live chats in a timely and professional manner.
2. Troubleshoot Technical Issues: Resolve technical issues and provide solutions to customers via email and live chat.
3. Provide Product Information: Offer product information, pricing, and availability to customers.
4. Document Customer Interactions: Accurately document customer interactions in our CRM system.
5. Collaborate with Internal Teams: Work with internal teams, such as sales and technical support, to resolve customer issues.
6. Meet Performance Metrics: Meet or exceed performance metrics, including first response time, resolution rate, and customer satisfaction.
Requirements:
1. High School Diploma or Equivalent: Required.
2. Customer Service Experience: 1+ year of customer service experience, preferably in a technical support environment.
3. Technical Knowledge: Basic technical knowledge of computer hardware, software, and networking.
4. Excellent Communication Skills: Excellent written and verbal communication skills.
5. Problem-Solving Skills: Strong problem-solving skills and ability to think critically.
6. Reliable Internet Connection: A reliable internet connection with a minimum speed of 10 Mbps.
Work Environment:
• Work from home in a dedicated, quiet workspace
• Flexible scheduling to accommodate varying customer needs
• Regular virtual meetings with the team and management
What We Offer:
1. Competitive Salary: A competitive salary range of $40,000 - $60,000 per year.
2. Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
3. Opportunities for Growth: Opportunities for professional growth and development in a dynamic and growing company.
4. Collaborative Virtual Work Environment: A collaborative and supportive virtual work environment with a team of experienced professionals.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools....committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord...
Entry-Level Freight Dispatcher (Remote) Earn $2,200 to $3,000 Weekly ($114,400$156,000 Annually) We are hiring motivated individuals to join our logistics team as Freight Dispatchers. This is a remote position with strong income potential. Candidates must already ...
...~ Remote work flexibility ~ Professional development stipend ~ Mission-driven work environment supporting public safety and social impact Position Overview Wrap Technologies is seeking a Media & Public Relations Specialist with a strong foundation in journalism...
...? Answer yes to any of these and you will fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately... ...support you need to invent with us in ways that are rewarding, fulfilling and fun. The Robotics Supply Chain organization sources a...
Class A Awesome drivers Jobmilk haul in bulk tankers through out mostly central USPay: $.45 per milenoneHow to apply for this Driving Job... ...: (***) ***-**** Tell em' Gary's Job Board sent you.This truck driving job may have an alternate application method. Look in...