Location: Remote (Work from Home)
Job Type: Full-time
Job Summary:
As a Remote Email/Chat Support Associate at Source One Technology, you'll play a critical role in delivering exceptional customer service to our clients via email and live chat. You'll respond to customer inquiries, resolve technical issues, and provide product information to ensure customer satisfaction.
Responsibilities:
1. Respond to Customer Inquiries: Answer customer emails and live chats in a timely and professional manner.
2. Troubleshoot Technical Issues: Resolve technical issues and provide solutions to customers via email and live chat.
3. Provide Product Information: Offer product information, pricing, and availability to customers.
4. Document Customer Interactions: Accurately document customer interactions in our CRM system.
5. Collaborate with Internal Teams: Work with internal teams, such as sales and technical support, to resolve customer issues.
6. Meet Performance Metrics: Meet or exceed performance metrics, including first response time, resolution rate, and customer satisfaction.
Requirements:
1. High School Diploma or Equivalent: Required.
2. Customer Service Experience: 1+ year of customer service experience, preferably in a technical support environment.
3. Technical Knowledge: Basic technical knowledge of computer hardware, software, and networking.
4. Excellent Communication Skills: Excellent written and verbal communication skills.
5. Problem-Solving Skills: Strong problem-solving skills and ability to think critically.
6. Reliable Internet Connection: A reliable internet connection with a minimum speed of 10 Mbps.
Work Environment:
• Work from home in a dedicated, quiet workspace
• Flexible scheduling to accommodate varying customer needs
• Regular virtual meetings with the team and management
What We Offer:
1. Competitive Salary: A competitive salary range of $40,000 - $60,000 per year.
2. Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
3. Opportunities for Growth: Opportunities for professional growth and development in a dynamic and growing company.
4. Collaborative Virtual Work Environment: A collaborative and supportive virtual work environment with a team of experienced professionals.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools.# Design, develop, and maintain responsive WordPress websites. # Customize themes, templates, and plugins as per project requirements. # Create custom plugins or modify existing ones to extend functionality. # Integrate third-party tools, APIs, and payment gateways...
...Health is seeking a Full Time Infusion Pharmacist to support our Specialty Infusion Pharmacy... ...care and overall customer service, working collaboratively with all appropriate department... ...of experience working with a specialty home infusion company, or in a hospital setting...
...internet-based tools. * Must pass background check, drug screen, and MVR check.Why Youll Love Working Here* Health Coverage: Medical, dental, vision* Financial Perks: 401(k), profit sharing* Paid Time Off: Vacation, sick days, holidays* Protection: Company-...
...concerning the University of Tennessee Athletics programs and communicates information to... ...allows. Other duties as assigned such as assisting colleagues at other sports competition... ...Health and Well-Being The Power of Vol Nation Required Experience: Director...
...Hilton Hotels discount and company wide incentives!! We will train you on premise. Job Summary The Night Auditor/Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a...