Location: Remote (Work from Home)
Job Type: Full-time
Job Summary:
As a Remote Email/Chat Support Associate at Source One Technology, you'll play a critical role in delivering exceptional customer service to our clients via email and live chat. You'll respond to customer inquiries, resolve technical issues, and provide product information to ensure customer satisfaction.
Responsibilities:
1. Respond to Customer Inquiries: Answer customer emails and live chats in a timely and professional manner.
2. Troubleshoot Technical Issues: Resolve technical issues and provide solutions to customers via email and live chat.
3. Provide Product Information: Offer product information, pricing, and availability to customers.
4. Document Customer Interactions: Accurately document customer interactions in our CRM system.
5. Collaborate with Internal Teams: Work with internal teams, such as sales and technical support, to resolve customer issues.
6. Meet Performance Metrics: Meet or exceed performance metrics, including first response time, resolution rate, and customer satisfaction.
Requirements:
1. High School Diploma or Equivalent: Required.
2. Customer Service Experience: 1+ year of customer service experience, preferably in a technical support environment.
3. Technical Knowledge: Basic technical knowledge of computer hardware, software, and networking.
4. Excellent Communication Skills: Excellent written and verbal communication skills.
5. Problem-Solving Skills: Strong problem-solving skills and ability to think critically.
6. Reliable Internet Connection: A reliable internet connection with a minimum speed of 10 Mbps.
Work Environment:
• Work from home in a dedicated, quiet workspace
• Flexible scheduling to accommodate varying customer needs
• Regular virtual meetings with the team and management
What We Offer:
1. Competitive Salary: A competitive salary range of $40,000 - $60,000 per year.
2. Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
3. Opportunities for Growth: Opportunities for professional growth and development in a dynamic and growing company.
4. Collaborative Virtual Work Environment: A collaborative and supportive virtual work environment with a team of experienced professionals.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools....Currently looking for Delivery Drivers with their own Cargo van (high roofs preferred) in the Greater Houston area market to make local auto parts deliveries. Paid Weekly!! Apply by going to link - Vehicles required Cargo Vans ( Extended High Roofs Preferred)...
...and effectively with guests.- Understand and respond appropriately to basic customer and team member inquiries.- Monitor illegal parking, and immediately store vehicles.- Interact with guests in a friendly manner- Assist guests with loading and unloading- Collect and...
...Position Summary Carelinks ABA is seeking enthusiastic, compassionate individuals to join our growing team as Behavior Technicians (BTs) and Registered Behavior Technicians (RBTs). We specialize in providing in-home ABA therapy that is grounded in naturalistic, child...
...deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.We are looking for individuals who thrive on making... ...around the world. We are taking applications for a Territory Sales Manager located in the Midwest US****Detailed Description:**...
Job Ad: Pattern Promotions (Chicago ,IL) Entry Level Communications AssociateJob Title: Entry Level Communications AssociateCompany... ...* Bachelor's degree in Communications, Marketing, Public Relations, or a related field.* Excellent written and verbal communication...