Job Description

Position: eCommerce Specialist

Job Description:

The eCommerce Specialist is responsible for the following main areas of eCommerce:

1. Provide top-notch level customer service and support through communication channels like, email, chat, and phone.  The primary channel will be email, so written communication skills should be strong.
2. Understand the basic features/functions of Insight’s eCommerce solutions in order to troubleshoot challenges and setup/update customized solutions.
3. Work within a team environment to understand ongoing challenges and identify patterns and system improvements needed to enhance solutions.

What you need to do to be successful:

• Understand website functionality directly and integration points to other systems
• Directly contribute and be accountable to team goals and deliverables
• Self-starter who is motivated to learn, grow and expand knowledge in system integrations
• Understanding and willingness to create and maintain customized client websites through management tools
• The ability to seek and document site issues and identify opportunities for optimization when troubleshooting system solutions
• Lead discussions specific to eCommerce capabilities, benefits and solutions
• All other duties as assigned

What we want:

• High school diploma or general education degree (GED) is required and 2 years of experience in specialty or related field.  Bachelor's degree (B. A.) from four-year college or university; or one year related experience and/or training; or equivalent combination of education and experience preferred.

The ideal candidate will have the following skills:

• Strong writing and communication skills
• Ability to effectively present information and respond to questions from groups of managers, customers and other teammates
• Excellent time-management and organization skills, with attention to detail
• Ability to read, analyze and interpret general business requirements, technical procedures and system to system process flows/integrations
• Ability to write reports and/or business requirements
• HTML experience a plus
• Strong understanding of technology industry, customer base and key industry triggers for scale, demand gen and customer engagement.

• This individual is expected to demonstrate the following on a daily basis:

Hunger: Operates with energy drive and passion for the business, especially in the face of resistance or setbacks

Heart: constantly reassesses efficiencies and provides additional improvements

Harmony: Works well with others and is a great team player; be accountable, hold others accountable

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