Job Title: Digital Workplace (DWP) Architect Service Desk Focus
Location: Toronto, Canada
Pay rate : CAD 90(Inclusive of all)
Work Model : Hybrid ( 3 days to office)
Job Summary:
We are seeking a seasoned Digital Workplace Architect with deep expertise in Service Desk operations and a strong understanding of automation, AWS services, and digital transformation. The ideal candidate will play a pivotal role in designing and implementing modern workplace solutions that enhance end-user experience, operational efficiency, and business value.
Key Responsibilities:
Architect and design scalable and secure Digital Workplace solutions with a focus on Service Desk modernization.
Lead automation initiatives to streamline service desk workflows, reduce manual effort, and improve response times.
Utilize AWS services (e.g., Lambda, S3, CloudWatch, Connect, WorkSpaces) to build cloud-native service desk capabilities.
Drive digitalization efforts across IT support functions, enabling self-service, AI/ML-based support, and proactive issue resolution.
Collaborate with cross-functional teams to ensure seamless integration of workplace technologies.
Enhance client experience through intuitive support channels, personalized services, and continuous improvement.
Manage stakeholder expectations, communicate architectural decisions, and align solutions with business goals.
Provide technical leadership and mentorship to service desk and support teams.
Ensure compliance with security, governance, and operational standards.
Required Skills & Experience:
Proven experience as a Digital Workplace Architect or similar role.
Strong background in Service Desk operations, ITIL processes, and support models.
Hands-on experience with automation tools (e.g., ServiceNow, Power Automate, scripting).
Proficiency in AWS services relevant to service desk and end-user computing.
Experience in digital transformation and modern workplace technologies (e.g., M365, Intune, Endpoint Manager).
Excellent communication and stakeholder management skills.
Ability to translate business requirements into technical solutions.
Experience in client-facing roles with a focus on delivering value and innovation.
...Position Overview The Senior Data Warehouse ETL/BI Developer is responsible for designing, developing, enhancing, and maintaining enterpriselevel data warehouse applications within a largescale Teradata environment. The role supports complex data initiatives across...
...for gaming. 3) Great language and organizational skills. 4) Responsible individual willing to take part in a growing family. 5) Chinese level Native or near-native quality. Japanese level Native or N1. Responsibilities1) translate games (Chinese-Japanese pair)2)...
...NorthKey Community Care is hiring for a Health Information Management Technician. This position is responsible for compiling, processing, and maintaining medical records within NorthKey Community Cares Electronic Health Record (EHR) system and paper records system...
...ambassadors of Domino's, from fresh out of the oven to the customers door, our drivers make it happen. Our delivery experts are paid cash daily from earned tips and mileage reimbursement. That is money in your pocket every shift, and in addition, you will also earn an...
...Role Description: The Briquetter/Overhead Crane position operates the baler and the overhead crane. Operates industrial truck to perform transportation assignments in designated locations according to prescribed method. Identify and transport material to and from...