Dispatcher Job at GFL Environmental, Douglas, GA

RmJPYkJ3S0tKMjBZem1UMHpvUy9mM1JtQ1E9PQ==
  • GFL Environmental
  • Douglas, GA

Job Description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.


Key Responsibilities:


  • Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
  • Dispatch calls to routes based upon designated route and driver location.
  • Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
  • Distribute, collect and review route sheets for proper days end data entry.
  • Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
  • May perform some additional responsibilities as assigned by the Operations Manager.]
  • Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
  • Works with routing specialists to optimize routes.
  • Fields incoming calls / emails from customers.
  • Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
  • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
  • Records and document information from drivers and distributes to appropriate departments.
  • Communicates with maintenance shop personnel.
  • Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

  • Completion of high school. Post-secondary courses or diploma would be considered an asset.
  • 1-2 years in a transportation, dispatch or customer service role.
  • Strong communication and interpersonal skills.
  • Strong customer focus.
  • Proven ability to multi-task & ability to prioritize tasks.
  • Proficient in MS Outlook, Excel, Word.
  • Knowledge of industry an asset.
  • Advanced skill level with software applications and word processing accuracy including adequate typing speed.
  • Required to work extended hours including occasional weekends.
  • Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
  • Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

#GFLTalent


We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Job Tags

Full time,

Similar Jobs

Newscape Studios

Freelance Toon Boom Animator-YouTube Studio Job at Newscape Studios

Job Summary Newscape Studios, Inc has a dozen YouTube channels, with over 10 million total subscribers. We create content based on popular video games such as Fortnite, Minecraft, and original animations. Newscape also produces a vast array of videos for a young audience...

Liberty Personnel Services, Inc.

Sales Engineer Job at Liberty Personnel Services, Inc.

 ...Job Details: Sales Engineer A client of ours is seeking an experienced Sales Engineer to support and grow an established industrial customer base in Illinois. This role focuses on developing long-term client relationships, identifying operational needs, and delivering... 

Amazon

Recruiter II (Contingent) Job at Amazon

 ...Please note that this is a contract role providing services to Amazon through external staffing partners of Allegis Global Solutions....  ...an employee of Amazon. Job Summary Join a dynamic global recruiting organization dedicated to supporting cutting-edge teams through... 

Morton County

Board Member - Morton County Housing Authority Job at Morton County

 ...The Morton County Commission is Seeking Applicants for the Housing Authority Board The Housing Authority Board is responsible for the overall oversight of the Housing Authority and the Section 8 rental assistance program. They approve the expenditures and contracts... 

Woo Woo's Pet Adventure

Daycare Attendant - Part Time Job at Woo Woo's Pet Adventure

Are you an avid dog lover? Do you believe in the magic of positive reinforcement in pet training? If you have experience in positive dog training, doggy daycare, kennel or pet handling and a heart full of love for animals, we want you to be a part of our team. We want ...