Dispatcher Job at GFL Environmental, Douglas, GA

RmJPYkJ3S0tKMjBZem1UMHpvUy9mM1JtQ1E9PQ==
  • GFL Environmental
  • Douglas, GA

Job Description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.


Key Responsibilities:


  • Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
  • Dispatch calls to routes based upon designated route and driver location.
  • Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
  • Distribute, collect and review route sheets for proper days end data entry.
  • Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
  • May perform some additional responsibilities as assigned by the Operations Manager.]
  • Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
  • Works with routing specialists to optimize routes.
  • Fields incoming calls / emails from customers.
  • Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
  • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
  • Records and document information from drivers and distributes to appropriate departments.
  • Communicates with maintenance shop personnel.
  • Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

  • Completion of high school. Post-secondary courses or diploma would be considered an asset.
  • 1-2 years in a transportation, dispatch or customer service role.
  • Strong communication and interpersonal skills.
  • Strong customer focus.
  • Proven ability to multi-task & ability to prioritize tasks.
  • Proficient in MS Outlook, Excel, Word.
  • Knowledge of industry an asset.
  • Advanced skill level with software applications and word processing accuracy including adequate typing speed.
  • Required to work extended hours including occasional weekends.
  • Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
  • Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

#GFLTalent


We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Job Tags

Full time,

Similar Jobs

recruitometry

Land Use & Environmental Of Counsel Job at recruitometry

 ...Land Use & Environmental Of Counsel Our Land Use and Environmental Practice advises on some of the most sophisticated and high...  ...navigating the complex landscape of land use and environmental law. We are currently seeking experienced attorneys (minimum... 

WestRock Company

Mechanic 4 Job at WestRock Company

 ...Sawmill is seeking to fill a current open position as a Maintenance Mechanic with a self-motivated, conscientious team player who has a...  ...Formal Education Certificate/Diploma (Tech School , approved apprentice program) * Ability to work safely* Ability to interpret... 

Nogigiddy

Remote Content Writer (Full-Time/Part-Time) Job at Nogigiddy

 ...Job Summary: We are seeking a talented and creative Remote Content Writer/Copywriter to join our team. The ideal candidate will have...  ...language, an understanding of SEO principles, and the ability to work independently. As a Content Writer/Copywriter, you will be responsible... 

Turner Staffing Group

Haul Truck Driver Job at Turner Staffing Group

 ...Turner Staffing Group Haul Truck Driver You You want to work for a services company that is rapidly changing the way the largest...  ...initiatives concurrently. Responsibilities: Operate and drive heavy haul trucks to transport tons of materials over short... 

Verizon

Sr Acct Manager-Business Sls Job at Verizon

 ...When you join Verizon You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where...  ...for technology, you'll deliver outstanding and innovative business solutions that support our technology evolution and change the...