Dispatcher Job at GFL Environmental, Douglas, GA

RmJPYkJ3S0tKMjBZem1UMHpvUy9mM1JtQ1E9PQ==
  • GFL Environmental
  • Douglas, GA

Job Description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.


Key Responsibilities:


  • Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
  • Dispatch calls to routes based upon designated route and driver location.
  • Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
  • Distribute, collect and review route sheets for proper days end data entry.
  • Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
  • May perform some additional responsibilities as assigned by the Operations Manager.]
  • Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
  • Works with routing specialists to optimize routes.
  • Fields incoming calls / emails from customers.
  • Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
  • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
  • Records and document information from drivers and distributes to appropriate departments.
  • Communicates with maintenance shop personnel.
  • Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

  • Completion of high school. Post-secondary courses or diploma would be considered an asset.
  • 1-2 years in a transportation, dispatch or customer service role.
  • Strong communication and interpersonal skills.
  • Strong customer focus.
  • Proven ability to multi-task & ability to prioritize tasks.
  • Proficient in MS Outlook, Excel, Word.
  • Knowledge of industry an asset.
  • Advanced skill level with software applications and word processing accuracy including adequate typing speed.
  • Required to work extended hours including occasional weekends.
  • Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
  • Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

#GFLTalent


We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Job Tags

Full time,

Similar Jobs

Cushman & Wakefield

Assistant Property Manager Job at Cushman & Wakefield

 ...Job Title Assistant Property Manager Job Description Summary The Assistant Property Manager is responsible for assisting in all areas defined as a part of the Sr. Assistant Property Manager job description as well as performing property administrator job... 

SNA International

Medical Coder Job at SNA International

DescriptionSNA International seeks a bright, collaborative Medical Coder with a strong work ethic and experience with medical mortality coding experience to jointhe team at Armed Forces Medical Examiners System in Dover, DE. SNA Internationals team works together... 

Top Level Promotions

Office Support Assistant Work from Home Job at Top Level Promotions

 ...Work from Home Data Entry & Office Administration Flexible Online Role About the Job We are seeking organized and motivated...  ...opportunity is ideal for beginners looking to gain hands-on experience managing digital records, supporting administrative projects,... 

Hempfield School District

Director of human resources Job at Hempfield School District

 ...Job Summary: The Director of Human Resources is responsible for providing the day-to-day oversight of the Human Resources Department...  ...& procedures Supervise and participate in the districts talent acquisition process, which includes, but is not limited to, recruitment,... 

Equinox

Pilates Instructors, Sports Club LA Job at Equinox

 ...OURCODE: We are passionate about high performance living and we practice what we preach investing time inourown health and fitness.We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and...