Dispatcher Job at GFL Environmental, Douglas, GA

RmJPYkJ3S0tKMjBZem1UMHpvUy9mM1JtQ1E9PQ==
  • GFL Environmental
  • Douglas, GA

Job Description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.


Key Responsibilities:


  • Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
  • Dispatch calls to routes based upon designated route and driver location.
  • Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
  • Distribute, collect and review route sheets for proper days end data entry.
  • Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
  • May perform some additional responsibilities as assigned by the Operations Manager.]
  • Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
  • Works with routing specialists to optimize routes.
  • Fields incoming calls / emails from customers.
  • Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
  • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
  • Records and document information from drivers and distributes to appropriate departments.
  • Communicates with maintenance shop personnel.
  • Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

  • Completion of high school. Post-secondary courses or diploma would be considered an asset.
  • 1-2 years in a transportation, dispatch or customer service role.
  • Strong communication and interpersonal skills.
  • Strong customer focus.
  • Proven ability to multi-task & ability to prioritize tasks.
  • Proficient in MS Outlook, Excel, Word.
  • Knowledge of industry an asset.
  • Advanced skill level with software applications and word processing accuracy including adequate typing speed.
  • Required to work extended hours including occasional weekends.
  • Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
  • Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

#GFLTalent


We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Job Tags

Full time,

Similar Jobs

Royal Bank of Canada

Investment Banking Associate Job at Royal Bank of Canada

 ...Job Description Investment Banking Associate, RBC Capital Markets, LLC, New York, NY: Execute transactions, including mergers and acquisitions (M&A), capital raising, and debt issuance, by performing in-depth financial analysis, developing complex financial models... 

Carle Health

Outpatient Care Management RN Job at Carle Health

 ...position will cover the Carle Health Windsor Clinic***Hybrid position with 1 day remote and...  ...office** The OP Care Management RN provides care management and population...  ...performance and outcome evaluation.Outpatient Care Management RN functions as an arm of... 

AECOM

Environmental Science/Ecologist Intern Job at AECOM

 ...driven by our common purpose to deliver a better world. Join us. Job Description AECOM is actively seeking an Environmental Science/Ecologist Intern to be based in our Conshohocken, PA office. Internships at AECOM offer students in undergraduate and... 

ABM Industries

Parking Attendant Job at ABM Industries

**Overview****Job Summary/Details:**The Parking Attendant/Cleaner provides the cleaning and upkeep of an assigned area.**PART TIME: 20 HOURS PER WEEK.****Pay: $19.00 per hour**The pay listed is the hourly range or the hourly rate for this position. A specific offer... 

Aya Education

Travel Occupational Therapist in Jacksonville, NC - Make $1848 - $2027/week Job at Aya Education

 ...Occupational Therapists be the first to land one of Aya Educations incredible openings for the upcoming 25/26 school year in Jacksonville,...  ...New graduates encouraged to apply! Whether you want to travel the country or work close to home, well take care of everything...