Dispatcher Job at GFL Environmental, Douglas, GA

RmJPYkJ3S0tKMjBZem1UMHpvUy9mM1JtQ1E9PQ==
  • GFL Environmental
  • Douglas, GA

Job Description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.


Key Responsibilities:


  • Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
  • Dispatch calls to routes based upon designated route and driver location.
  • Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
  • Distribute, collect and review route sheets for proper days end data entry.
  • Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
  • May perform some additional responsibilities as assigned by the Operations Manager.]
  • Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
  • Works with routing specialists to optimize routes.
  • Fields incoming calls / emails from customers.
  • Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
  • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
  • Records and document information from drivers and distributes to appropriate departments.
  • Communicates with maintenance shop personnel.
  • Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

  • Completion of high school. Post-secondary courses or diploma would be considered an asset.
  • 1-2 years in a transportation, dispatch or customer service role.
  • Strong communication and interpersonal skills.
  • Strong customer focus.
  • Proven ability to multi-task & ability to prioritize tasks.
  • Proficient in MS Outlook, Excel, Word.
  • Knowledge of industry an asset.
  • Advanced skill level with software applications and word processing accuracy including adequate typing speed.
  • Required to work extended hours including occasional weekends.
  • Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
  • Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

#GFLTalent


We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Job Tags

Full time,

Similar Jobs

Image One Facility Solutions

Cleaning Technician Job at Image One Facility Solutions

 ...We are currently seeking passionate individuals to join our team as full time daytime Cleaning Technicians, responsible for maintaining the cleanliness and hygiene of various commercial spaces including offices, childcare facilities, car dealerships and apartment... 

Foot Locker

Customer Care Specialist - Part Time Job at Foot Locker

Overview:* Walk-in Wednesdays! We are open for interviews on Wednesday, June 11th & Wednesday, June 18th from 9am-7pm. Submit your application now and walk in then for an interview!* At Foot Locker we obsess over the customer. This is where you come in! We are looking... 

Applebee's Neighborhood Grill + Bar

Dishwasher Job at Applebee's Neighborhood Grill + Bar

 ...your pay within hours of your shift every day! Neighborhood Restaurant Partners has been a franchisee of Applebee's for over 30...  ...We're looking for Full Time & Part Time: ~ DISH WASHER / DISHWASHERS Requirement: At least 18 years old (or where alternative... 

Lotus Behavioral Health Inc

Esol Tutor Job at Lotus Behavioral Health Inc

 ...Lotus Behavioral Health Inc in Baltimore, MD is looking for one ESOL tutor to join our 19 person, strong team. We are located at 1800 N. Charles St Suite 808. Our ideal candidate is a self-starter, ambitious, hard-working, and dedicated to identifying and developing Refugees... 

Lockheed Martin Corporation

General Machinist C / CNC - GD&T / 2nd Shift / Grand Prairie, TX Job at Lockheed Martin Corporation

At Lockheed Martin, we apply our passion for purposeful innovation to keep people safe and solve the world's most complex challenges. Pioneering Defense Technology: From aerospace to outer space to cyber space, you can innovate mission solutions alongside the best ...