Dispatcher Job at GFL Environmental, Douglas, GA

RmJPYkJ3S0tKMjBZem1UMHpvUy9mM1JtQ1E9PQ==
  • GFL Environmental
  • Douglas, GA

Job Description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.


Key Responsibilities:


  • Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
  • Dispatch calls to routes based upon designated route and driver location.
  • Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
  • Distribute, collect and review route sheets for proper days end data entry.
  • Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
  • May perform some additional responsibilities as assigned by the Operations Manager.]
  • Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
  • Works with routing specialists to optimize routes.
  • Fields incoming calls / emails from customers.
  • Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
  • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
  • Records and document information from drivers and distributes to appropriate departments.
  • Communicates with maintenance shop personnel.
  • Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

  • Completion of high school. Post-secondary courses or diploma would be considered an asset.
  • 1-2 years in a transportation, dispatch or customer service role.
  • Strong communication and interpersonal skills.
  • Strong customer focus.
  • Proven ability to multi-task & ability to prioritize tasks.
  • Proficient in MS Outlook, Excel, Word.
  • Knowledge of industry an asset.
  • Advanced skill level with software applications and word processing accuracy including adequate typing speed.
  • Required to work extended hours including occasional weekends.
  • Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
  • Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

#GFLTalent


We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Job Tags

Full time,

Similar Jobs

Graybar

Delivery Driver - CDL Class B Job at Graybar

More than a job - a career.As a Delivery Driver - CDL Class B, you will have face-to-face contact with customers as you deliver orders. You will safely drive a Graybar truck or van from the warehouse to each destination, providing on-time delivery and good customer service...

National Guard Employment Network

Scientist - Targeted Protein Degradation - Thousand Oaks, CA Job at National Guard Employment Network

 ...in medicinal chemistry, biology, and data science to advance discovery programs. Assist in...  .... Basic Qualifications: Doctorate degree Or Master's degree and 2 years of directly related experience Or Bachelor's degree and 4 years of directly related experience... 

Robinson Pharma

Payroll Specialist Job at Robinson Pharma

 ...We are seeking a detail-oriented and experienced Payroll Specialist to manage and process payroll operations using ADP Workforce Now...  ...Working Conditions: This is an office-based position. Flex or remote work schedule not available. May require extended hours... 

The Venetoulis Institute for Local Journalism

Copy Editor Job at The Venetoulis Institute for Local Journalism

About the Job: The Banner is hiring a copy editor to become our last line of defense against errors, lack of clarity, confusing language, lapses of style, grammar issues, and anything that would make us legally liable. The editor will ensure that coverage meets The ...

Western Arizona Council of Governments

EHS Teacher Job at Western Arizona Council of Governments

 ...Insurance Current Health Physical and TB clearance CPR and 1st Aid Certification Arizona Food Handlers Certificate Current AZ DPS Fingerprint Clearance Card/ Criminal History Affidavit/Central Registry Background Check Comfortable working in a fast-paced, high...