Dispatcher Job at GFL Environmental, Douglas, GA

RmJPYkJ3S0tKMjBZem1UMHpvUy9mM1JtQ1E9PQ==
  • GFL Environmental
  • Douglas, GA

Job Description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.


Key Responsibilities:


  • Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
  • Dispatch calls to routes based upon designated route and driver location.
  • Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
  • Distribute, collect and review route sheets for proper days end data entry.
  • Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
  • May perform some additional responsibilities as assigned by the Operations Manager.]
  • Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
  • Works with routing specialists to optimize routes.
  • Fields incoming calls / emails from customers.
  • Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
  • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
  • Records and document information from drivers and distributes to appropriate departments.
  • Communicates with maintenance shop personnel.
  • Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

  • Completion of high school. Post-secondary courses or diploma would be considered an asset.
  • 1-2 years in a transportation, dispatch or customer service role.
  • Strong communication and interpersonal skills.
  • Strong customer focus.
  • Proven ability to multi-task & ability to prioritize tasks.
  • Proficient in MS Outlook, Excel, Word.
  • Knowledge of industry an asset.
  • Advanced skill level with software applications and word processing accuracy including adequate typing speed.
  • Required to work extended hours including occasional weekends.
  • Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
  • Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

#GFLTalent


We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Job Tags

Full time,

Similar Jobs

Bayer

Manufacturing Associate II - O'Hara - M -TH 5:30am - 3:50 pm Job at Bayer

 ...At Bayer were visionaries, driven to solve the worlds toughest challenges and striving for a world where 'Health for all Hunger for none is no longer a dream, but a real possibility. Were doing it with energy, curiosity and sheer dedication, always learning from unique... 

TLC Companions Home Health Care LLC

Registered Nurse (RN) Job at TLC Companions Home Health Care LLC

Per Diem RN needed to assist our Director of Nursing with opening new cases and conducting 60 day visits. If you are the kind of person who gets satisfaction...  ...to $500* Referral bonus's available- up to $150* Travel Credit Responsibilities* Communicate with our LPN's... 

Ventura Foods

Environmental Health & Safety Manager Job at Ventura Foods

 ...goals. Requires familiarity with standard chemical industry concepts, practices, procedures, and processes. Must manage, communicate and facilitate Company safety & health goals to be included in Ventura Foods sites, and to coordinate and manage overall safety and health... 

Central Group Companies

Auto Recycler scrap preparer Job at Central Group Companies

 ...can utilize their automotive experience to engage with and be a part of an outstanding team. This position is responsible for properly...  ...education ~18+~ Proficientin removing and understanding of various auto parts ~ Proficient in running front end loader with bucket &... 

Boston Medical Center

APP: Pediatric and Neonatal ICU Physician's Assistant/Nurse Practitioner Job at Boston Medical Center

 ...Position Title: APP: Pediatric and Neonatal ICU Physician's Assistant/Nurse Practitioner Summary/About the Role: Boston Medical Center Department of Pediatrics is seeking Physician Assistants (PA) or Nurse Practitioners (NP) to be part of a team of Advance Practice...