Dispatcher Job at GFL Environmental, Douglas, GA

RmJPYkJ3S0tKMjBZem1UMHpvUy9mM1JtQ1E9PQ==
  • GFL Environmental
  • Douglas, GA

Job Description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.


Key Responsibilities:


  • Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
  • Dispatch calls to routes based upon designated route and driver location.
  • Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
  • Distribute, collect and review route sheets for proper days end data entry.
  • Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
  • May perform some additional responsibilities as assigned by the Operations Manager.]
  • Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
  • Works with routing specialists to optimize routes.
  • Fields incoming calls / emails from customers.
  • Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
  • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
  • Records and document information from drivers and distributes to appropriate departments.
  • Communicates with maintenance shop personnel.
  • Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

  • Completion of high school. Post-secondary courses or diploma would be considered an asset.
  • 1-2 years in a transportation, dispatch or customer service role.
  • Strong communication and interpersonal skills.
  • Strong customer focus.
  • Proven ability to multi-task & ability to prioritize tasks.
  • Proficient in MS Outlook, Excel, Word.
  • Knowledge of industry an asset.
  • Advanced skill level with software applications and word processing accuracy including adequate typing speed.
  • Required to work extended hours including occasional weekends.
  • Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
  • Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

#GFLTalent


We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

Job Tags

Full time,

Similar Jobs

Curtiss Ryan Honda

Part Time Parts Delivery driver Job at Curtiss Ryan Honda

 ...Curtiss Ryan Honda seeks a part time Parts Delivery Driver for our busy Parts department. Responsibilities include: daily parts pick...  ...knowledge of both Fairfield and New Haven Counties and previous auto parts delivery experience is preferred. A clean driving record... 

Upflow Jobs

Data Analyst Intern Job at Upflow Jobs

 ...inhibited. Upflow is the modern collections hub that manages all data, analytics, communications and payments to improve cash flows....  ...'re looking for an exciting personal growth opportunity and international experience. For more information, please visit our website... 

AO Globe Life

Benefits Consultant Job at AO Globe Life

 ...who enjoy helping others, thrive in a structured yet flexible environment, and want to build a long-term professional career working from home. In this role, you will assist individuals and families across the United States in understanding and accessing important benefit... 

Epic Steak

Pastry Cook Job at Epic Steak

 ...will have a deep desire to learn, a positive attitude, great teamwork and passion for their craft. Production of daily pastry items, ice cream, chocolate, breads, and more. Recipe execution, on the line finishing presentations during services, daily cycle of product and... 

Paired

Part Time Video Editor for Podcast Channel (Canada-Based, Remote) Job at Paired

 ...global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of...  ...located. We are looking for a creative and detail-oriented Video Editor to join our team on a part-time basis (20 hours/week) . This role...