Job Description
Jobs for Humanity is collaborating with Upwardly Global and with Patent And Trademark Office to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: Patent And Trademark Office
Job Description
Director, Office of Patents Stakeholder Experience Job in Alexandria, VA
Vacancy No.: EXRD-ERPB-24-12491865
Department: Patent and Trademark Office
Salary: $147,649.00 to $221,900.00
Grade: 00 to 00
Perm/Temp: Permanent
FT/PT: Full-time
Open Date: 7/31/2024
Close Date: 8/31/2024
[Job Link](#)
**Who may apply:** Public
**Locations:** Alexandria, VA
**
Job Description
(Please follow all instructions carefully):**
**Summary:** Does engaging a strategic vision, guiding, and directing others to ensure the development of programs that promote American innovation motivate you? Join us at the United States Patent and Trademark Office where your motivation ensures the successful program implementation, administration, and management to drive economic growth.
This job is open to:
- Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee.
- Federal employees - Competitive service
- Current or former competitive service federal employees.
- Federal employees - Excepted service
- Current excepted service federal employees.
- The public U.S. Citizens, Nationals, or those who owe allegiance to the U.S.
**Duties:** The physical worksite for this position is located in Alexandria, VA. However, this position is telework eligible in accordance with the unit's telework policy. The Director, Office of Patent Stakeholder Experience (DOPSE) provides strategic vision, guidance, and direction in order to ensure the development of programs that promote American innovation. The DOPSE makes managerial and technical decisions required for successful program development, administration, and management. The DOPSE performs the following duties:
- Operating and administrating the Office of Patents Stakeholder Experience.
- Planning, organizing, and directing programs to promote and support the stakeholder education and relations goals of the Office of Patents Stakeholder Experience as well as the customer experience goals of the Patents business unit to ensure that the mission and goals of the Office are achieved.
- Identifying and allocating resources for ensuring long-term sustainability of stakeholder relations and education initiatives, including partnering with organizations throughout the Agency.
- Promoting innovation and creativity by leveraging knowledge and expertise inside the Agency of the scientific, technical, and legal matters associated with the patent process, which includes the preparation and/or prosecution of patent applications as well as expertise outside the Agency.
- Serving as the primary channel of continuous communications and support to the independent inventor community; seeking input, gathering feedback and incorporating suggestions from this community into associated programs.
- Managing and providing leadership for the support staff and contact centers that include various levels of patent prosecution process expertise by ensuring that staff is properly trained on new rules and regulations, changes in patent practice, and revision of procedures and that inquiries are answered in a timely and accurate manner.
- Identifying recurring challenges, analyzing trends, and establishing procedures to address challenges and needs consistent with the policies of the Office; providing a reporting and evaluation system to determine the operations' effectiveness; and participating in the formulation and implementation of quality assurance and quality standards.
**Requirements:**
**Conditions of Employment:**
- You must be a U.S. Citizen or National.
- Background and/or Security Investigation, if selected for the position.
- You must serve a one-year probationary period unless you previously completed one year in the Senior Executive Service.
- Must be registered for Selective Service, if applicable (
- Financial Disclosure Report (OGE-278) will be required upon appointment.
**
Qualifications
:**
- Experience must have been at a sufficiently high level of difficulty to clearly show that the candidate possesses the required professional/technical
qualifications
and executive core
qualifications
.
**Professional Technical
Qualifications
:**
- Demonstrated leadership experience in managing a professional staff and in leading an organization. Please include specific examples of the leadership challenges you faced, the results of your actions, and the lessons you learned.
- Demonstrated leadership ability requiring strategic thinking and decision-making and the ability to provide expert advisory services in stakeholder experience that will achieve expected results by working in a team environment and exhibiting effective leadership in planning and organizing assignments.
- Demonstrated expert understanding and knowledge of USPTO stakeholders including nonprofits and associations related to intellectual property; the independent inventor community and its unique needs; and expert knowledge and experience in stakeholder education and development.
- Knowledge of the scientific, technical and legal matters associated with the patent process, which includes the preparation and/or prosecution of patent applications, the classification of patents, or comparable experience in the patent field. Competency in these areas must be sufficient to manage stakeholder experience and education initiatives on the patent process.
**Executive Core
Qualifications
(ECQs):**
- Leading Change
- Leading People
- Results Driven
- Business Acumen
- Building Coalitions
**Education:** The incumbent must have a scientific or technical degree or the equivalent. The incumbent must also possess a comprehensive knowledge of patent rules and regulations, examining practice and procedures, as well as an appreciable breadth of knowledge in scientific and technological fields.
**Benefits:** A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
**How You Will Be Evaluated:** You will be evaluated for this job based on how well you meet the
qualifications
above.
**Required Documents:**
- A resume
- Narrative responses to the PTQs and ECQs
- Transcript(s)
A complete application must be received by 11:59 p.m. Eastern Standard Time on the closing date of this job announcement.
**Note:** Submit only the documents requested. Additional documents will not be reviewed by the rating panel.
Job Tags
Permanent employment, Full time, Temporary work, Remote job,