Job Description

Description

SCOPE OF POSITION:  
This position is responsible for the development, facilitation, coordination and administrative support of activities and deliverables, as assigned. Responsible for leading the development, facilitation, coordination, implementation and evaluation of events and other focused meetings, conferences, and appointments for assigned area(s). Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence Accountability, Respect and Teamwork. 

ESSENTIAL JOB FUNCTIONS:

1. Data Entry (REDCap, Excel, Salesforce) 
2. Phone calls, perform telephone data collection. 
3. Schedule Meetings (Microsoft Teams, Microsoft Outlook) 
4. Mail (Receive, Distribute, Open) 
5. Scanning paper surveys (Remark) 
6. Client Interactions (Scheduling Meetings, Record and Distribute meeting minutes) 
7. Create, organize, process, redact and upload evaluation records. 
8. Organize, process, and retain survey records. 
9. Knowledgeable in phone systems and Salesforce. 
10. Efficiently and effectively communicate needs and requests verbally and electronically with other team members as appropriate. 
11. Participate in staff meetings and data gathering planning sessions as needed. 
12. Create digitized records and maintain quality of digital records following internal protocols and naming conventions. 
13. Understand patient and provider confidentiality, including the ability to conduct interviews without violating confidentiality (e.g., to those who might overhear their conversations). 
14. Provide excellent and sensitive interpersonal, cultural sensitivity, and interviewing skills such that they can build and maintain trust with patients, providers, or other stakeholders. 
15. Understand when to refer individuals or situations to medical, social, or supervisory resources. 
16. Conduct on-going monitoring and assessment of service delivery for optimum quality and efficiency and authorizes and recommends changes and adjustments as needed. 
17. Maintain case records, summaries, and narrative reports, and complete required forms. 
18. Ability to follow job specific regulations and contract requirements. 
19. Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance. 
20. Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality. 
21. Work in office as needed. 
22. Additional duties as assigned. 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Advanced skill level with MS Office (Word, Excel, Outlook, and PowerPoint). 
• Type 60 wpm. 
• Good command of the English language and knowledge of punctuation, grammar, and spelling. 
• Ability to maintain confidentiality. 
• Strong oral and written communication skills. 
• Creativity. 
• Customer service. 
• Ability to meet deadlines. 
• Attention to detail. 
• Flexibility. 
• Medical terminology. 
• Ability to work collaboratively and independently to achieve stated goals. 
• Initiative. 
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public. 
• Ability to multitask. 
• Ability to prioritize. 
• Strong organizational skills. 
• Problem solving skills. 
• Professionalism. 
• Project management skills. 
• Ability to read, interpret and apply laws, rules, and regulations. 
• Strong public speaking skills. 
• Knowledge of quality improvement processes and techniques. 
• Ability to travel including overnight travel. 
• Time management skills. 
• Ability to work overtime as needed. 
• Regular and punctual attendance. 
• Ability to accurately prepare and submit expense authorizations, expense reports and purchase requisitions. 
• Ability to understand and utilize project-tracking software for reporting purposes. 
• Regular and punctual attendance. 

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel. Must be capable of performing the essential functions of this job, with or without reasonable accommodations.

EDUCATION:
: High School Diploma.
Desirable : Associate’s degree.

EXPERIENCE:
: One (1) year experience in administrative support at a professional level.
Desirable : Three (3) years’ experience in administrative support at a professional level.

INTERNET REQUIREMENTS:
Reliable, high-speed wireless internet service (Wi-Fi)

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