Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
Get hired for Grigory's assistant Job in North Hollywood, CA. I need someone who can pick up and send my staff. Find assistant care work in North Hollywood.
...hourly position plus commission. HOMEWORKS ENERGY is hiring Brand Ambassadors starting at $23 per hour plus commission ($200-$300 per week... ...and reliable form of transportation. Must be okay traveling to territory locations up to 1 hour away (mileage is reimbursed...
...computing through cutting-edge automated reasoning techniques.Our tools are called billions of times daily, powering the backbone of Amazon's products and services. We are changing the way computer systems are developed and operated, raising the bar for security,...
...Job Overview: The Associate Creative Director, Art (ACD, Art) is a conceptual and visual leader who shapes breakthrough creative thinking across assigned brands. Working closely with the Group Creative Director, this role will help to drive the development of thoughtful...
...Job Title: Ambulatory Care RN Location: Hamilton (HAM) Department Name: Ambulatory Clinic Req #: 0000226329 Status: Hourly Shift... ...experience. Job Overview: To coordinate and administer nursing care in the medical practices for children with special needs...