Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...Optometrist: Sublease Opportunity with Competitive Rent! Flexible Schedule! New Grad Incentive! - Mason City, IA. Join a group that encourages ODs to have a voice and celebrate a Team Mentality! This position includes: ~ New Grad Incentive!~$10,000 Relocation...
...consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi. Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900...
...Owner Operator 26ft Box Trucks Company: Yasra Trucking LLC Location: Nationwide / Regional routes available Job Type: Independent Contractor About Us Yasra Trucking LLC is a professional, safety-focused trucking company dedicated to reliable freight...
We are looking for an education expert in English as a second language to join our curriculum design team.This is an opportunity to create books and material to be used in our schools. You would be working with other foreign experts as part of a dynamic and active group...
...completion of a NAACLS-accredited MLS/CLS program OR Bachelors in Biology, Chemistry, or related science OR Associate Degree in... ...proven success placing job seekers in positions ranging from entry level Medical Technologists to seasoned Laboratory Directors. We...