Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
Class A Class A - Heavy Haul Truck Driver JobA family-owned trucking company based in Richmond, Kentucky is looking for experienced heavy-haul drivers to join our growing team. This driver is responsible for the safe operation of the company equipment to make pick-up...
**Job Title: Conveyor Mechanic****Job Description**Join our team as a Conveyor Mechanic, where you will be responsible for performing... ...+ Coordinate with external contractors and vendors for the installation, commissioning, and maintenance of building systems.+ Complete...
...lasting impression of our organization. The Delivery Ambassador is responsible for... ...maintaining a professional image at all times; while providing excellent Guest Service.... ...our Guests. We are currently looking for drivers with a valid driver's license (must provide...
...About the Role The Slot Electronic Repair Technician is responsible for performing repairs as needed on slot machines and related gaming equipment. Position Responsibilities Coordinates with the Slot Operations staff to ensure maximum operating...
...consciously cultivate a culture that enables us to recruit and retain the very best talent in the business. Associate Liability Claims Adjuster The Associate Liability Claims Adjuster position is responsible for the analysis and adjustment of minor commercial claims...