Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...family. At Nifty Fiftys, we are committed to embodying our core values in every aspect of our operations. We are Food Quality Fanatics, upholding high standards for consistency and quality in everything we do. We demonstrate Respect towards our customers, staff, vendors...
...professionals in the industry: from editors to designers, marketers, and translators. Requirements Have 3+ years of experience in illustration. A solid portfolio Experience working for a renowned publishing company or a history of high-quality work with a...
...Company: Araca Merchandise L.P. Job title: Art Director Job Location: NY Hybrid Compensation: $75K - $80K, DOE + 401k with Match + 3 weeks PTO + Great health benefits! The Araca Group is a leading, global entertainment & merchandising company that has been...
...Pediatric Registered Nurse (RN) and Licensed Practical Nurse (LPN) with Vent/Trach/G-Tube experience NurseCore is currently hiring... ...management productivity and quality of service Willingness to travel within assigned geographic region. Flexibility to work alternate...
...Responsibilities Review medical records and assign ICD and CPT codes Ensure coding accuracy and compliance with guidelines Abstract clinical information from documentation Query physicians for clarification when needed Stay current with coding updates and changes...