Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...installers and technicians Performing other duties as assigned Knowledge, skills and abilities required: Prior AV experience CTS certification or the ability to achieve certification within six months of start date Ability to achieve CTS-I certification six...
...always transparent with the team and with the clients and integrity is the name of the game for us. Currently, we are looking for a PPC Specialist (full-time) to join our team. Please pay attention to the fact that the work schedule will be according to the New York/...
...General Atomics, is a world leader in proven, reliable remotely piloted aircraft and tactical reconnaissance radars, as well as advanced... ...contributing to innovative aerospace programs and advanced flight test operations.**DUTIES AND RESPONSIBILITIES:**+ Qualified to Act...
...towards juniors who are looking to gain experience and their name on a published project. If your passion lies in boss and monster animation, this is for you! Role: ~3D Animator Responsibilities: Create animation cycles for pre-rigged models Movement...
Our eLearning Digital Company is seeking individuals with a passion for digital marketing to join our team. As a digital marketer, you will learn and implement strategies... ...:**- No prior experience required Employment Type: Part-Time Salary: $ 50,000.00 Per Year