Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...Pay: $17 - $32 per hour Start Date: In 1-3 Days Location: Orlando, FL Job Description Part-time sitter needed for two kids and a dog. Must be reliable and responsible. Experience with children and pet care preferred. Must be available for evening and weekend...
...JOB DESCRIPTION We are looking to add a few new recruiters to our team. Preferably recruiters with a min of 1 year of experience, with... ...to welcoming new recruiters who may not have experience in healthcare recruiting but have experience in other related fields such as...
...Job Description and Duties Under the general supervision of the Lottery Ticket Sales Supervisor, the Lottery Ticket Sales Specialist is responsible for developing Scratchers ticket orders to meet the prescribed sales projections for an assigned group of retailers daily...
...Curtiss Ryan Honda seeks a part time Parts Delivery Driver for our busy Parts department. Responsibilities include: daily parts pick... ...knowledge of both Fairfield and New Haven Counties and previous auto parts delivery experience is preferred. A clean driving record...
...Job Title: Junior Business Analyst Location: Remote Clearance Required: Active Secret Clearance About the Role We are... ...project management or test management tools (e.g., JIRA, MS Azure DevOps, etc.). Knowledge of federal IT environments and compliance...