Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...knit team. Nice to have: Figma Familiar with AI platforms-not required Want candidates that work in the UX space, creating websites and/or mobile apps. Writers from the advertising/creative side who have digital experience would also be qualified for what we need....
...SpecterOps is searching for a Sales Engineer to support the BloodHound Enterprise team. We are looking for an experienced engineer who loves to help customers solve problems utilizing new and innovative solutions. This role will be supporting the eastern region of The...
...We are seeking to add a Clerical Data Entry/Coordinator to our team! You will be responsible for accurate data entry, file maintenance... ...skills Deadline and detail-oriented Able to pass a background check, drug test Full-time and Part-Time Option available...
&##127912; Graphic Designer / Illustrator Cannabis Packaging & Marketing ON-SITE | West Bloomfield Township, MI Full-time &##127807; Where Passion Meets Profession Help shape the look, feel, and packaging of a growing cannabis brand. Were looking for a...
...billion in 2024. Job Description Drivers are responsible for the safe operation of... ...a tractor and multi-compartment chemical tanker to transport and deliver chemical... .... Qualifications Valid Class A CDL with Tanker Endorsement Safe driving history...