Customer Support Specialist Job at Miter, Remote

RkxHZkNnU0NKRzhVekdMMnhvNjdmM0ZoRFE9PQ==
  • Miter
  • Remote

Job Description

About us

Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue. 

As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.

Responsibilities

  • Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.

  • Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.

  • Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.

  • Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.

  • Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.

Qualifications

  • Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.

  • Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.

  • Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.

  • Experience in the construction, payroll, benefits, or software industries is a plus!

What we offer

  • Competitive salary and benefits package

  • Opportunities for professional growth and development

  • A supportive, inclusive, and collaborative work environment

  • Flexible work arrangements and remote work options

  • A chance to make a meaningful impact in the construction industry.

Equal opportunity

Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.

Compensation

$70K – $90K • Offers Equity

Job Tags

Remote job, For contractors, Flexible hours,

Similar Jobs

Athletes Global Corporation

Dance Instructor Job at Athletes Global Corporation

 ...Job post summary Date posted: September 3, 2025 Pay: $25.00 - $30.00 per hour Job description: Athletes Global Dance Camp is looking for fun, enthusiastic cheer, dance, ballet and jazz instructor who has a background teaching popping, locking drills, house dance... 

U.S. Army

Military Police Officer Job at U.S. Army

 ...condition In good moral standing A high school graduate or equivalent *** NO EXPERIENCE NEEDED *** Being a Military Police Officer gives you the opportunity to become a professional and make a difference in the world. You will gain leadership experience, as... 

Manatee Memorial Hospital

Emergency Medicine Opportunity - Bradenton, FL Job at Manatee Memorial Hospital

 ...Emergency Medicine Physician - FED Bradenton, FL We are an independent physician-owned Emergency Medicine group collaborating with Manatee Memorial Hospital and their Freestanding Emergency Departments in Manatee County. As part of our expansion, we are seeking... 

City of Richmond, California

Chief Innovation Officer Job at City of Richmond, California

 ...collaborative partnerships, and turning bold ideas into practical results for the community? The City of Richmond is seeking a Chief Innovation Officer to guide strategic initiatives, improve service delivery, and strengthen community impact. This is an exciting opportunity... 

Allied Universal

Security Officer Access Control Specialist Job at Allied Universal

Company Overview:Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide...  ...Noon****Wednesday and Thursday 4P to Midnight**As a Security Officer, you will serve and safeguard clients in a range of industries...