Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...Director or above. Location flexible (this is a remote position). Part time arrangements possible for exceptional candidates. Who we are:... ...join our team. What you will do: Act as an outsourced CFO for a portfolio of 5-8 schools, advising these schools' leaders...
...its citizens. Visit our website at Computer Forensics Analyst Salary:$63524.45 - $91984.46 To apply you must go to the DPS website. Click here and follow the instructions to submit your on-line application. Job Summary: The Arizona Department of Public...
...Support production and provide sustaining engineering for the Precision Fabrication... ...solving+ Ability to be hands-on in a manufacturing environment and become a subject matter... ...differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed...
...at a fraction of traditional hearing aid costs. Job Title: Graphic/Motion Designer Location: Scottsdale, AZ (Hybrid or Remote... ...formats to support marketing campaigns, social ads, website updates, packaging, and more. Youll work closely with the creative, marketing,...
...and expertise that help nearly 16 million people save for a better today and tomorrow. Section 1: Position Summary The Investment Analyst is responsible for developing, maintaining and delivering an oversight program specific to assigned line of business(es) as it...