Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...the hospital was renamed Howard County Medical Center: Why nurses love Howard County Medical Center: Team Nursing that focuses... ...say about what we do and why we do it: The Registered Nurse - Forensic Nurse Examiner (RN-FNE) participates as a member of the Sexual...
...Responsibilities Key Responsibilities: Sustainable Sourcing Strategy: Develop and execute procurement strategies that prioritize environmental stewardship, ethical sourcing, and social responsibility. Supplier Engagement & ESG Performance: Collaborate with...
...Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps... ...loading, unloading, and sorting of packages of various sizes. Part time Federal Express... ...should contact recruitmentsupport@fedex.com. Applicants Have Rights Under Federal...
...CLINICAL PRACTICE & PARTNERSHIPS MANAGER Full-Time | $75,000$95,000/year + benefits | Mostly In-office | Statewide programs and services with locations in Denver and Northern Colorado About La Cocina La Cocina is a multilingual incubator for healing-centered...
...DESCRIPTION Come build the future with Amazon Global Air! A part of Amazons... ...Support, mentor, and motivate your team - Manage safety, quality, productivity, and customer... ...Associates A day in the life As an Area Manager, you will lead a team of hourly employees...