Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...Required Skills & Experience (Must-Have)5+ yearsof hands-on experience withInformatica ETL Administration(installation, configuration, support) andETL workflow development. Proven expertise withInformatica PowerCenterandPowerExchange. Experience withWeb...
...Your Role: Serve as the Systems Administrator for Feed My Starving Children (FMSC). Support our mission to feed children worldwide by ensuring... .../hybrid work schedule that allows for both office and remote work. Reports to IT Director. FMSC is an equal opportunity...
...Position summary: The Construction Crew Member is an entry -level crew member responsible for working with other team members on all areas of operations . Experience with complex landscape projects and/or work in welding and masonry is not requi red (if you...
We are seeking a Travel Ultrasound Tech for a rewarding opportunity in Salinas, CA, earning $2,970/week. Perform diagnostic ultrasound examinations adhering to safety and quality standards. Operate and maintain ultrasound equipment effectively. Collaborate with...
...About the Role Work from home with flexible hours and earn a great living without sacrificing your personal or family time. Engage with both existing and prospective clients, providing exceptional service and product knowledge in a fully virtual environment. Requirements...