Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM. At RSM, interns work with large and small companies in various industries. Industries include, but are not limited to, business and...
...Middle School STEM Math Teacher Maple Crest Middle STEM School Job Summary: Prepare students for changing world in which... ...Friday, February 27, 2026. Interested candidates should apply online at If you need assistance with your online application, please...
...possible. You must be outgoing, energetic, efficient, and willing to work in a fun and fast paced environment. $11.50 - $23.00 per hour Cash Paid Daily! Minimum Age 18+ with 2 years driving experience Valid Driver's License with safe driving record that...
...Sunday-Wednesday, 12:00pm-10:30pm. $20/hr + $0.50 shift differential + full benefits. The Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district...
...Responsibilities Brochures, postcards, handouts and other print collateral Digital signage and other visual ads Digital illustrations and infographics Email and e-newsletter design Digital graphics and infographics Dynamic PowerPoint presentations...