About the Role
At Summit K12 , we believe that every student can do well in school if instruction is tailored to their unique learning needs and they receive the encouragement to strive and achieve. Our learning programs provide teachers with the ability to differentiate instruction, monitor progress, and support learners in their journey toward success.
From English learners, multilingual students, bilingual students and dual language learners who are struggling to read or write, Summit K12’s online, standards-based supplemental curriculum will close gaps and ensure growth for all students.
The Customer Support Representative will work directly with administrators to onboard Teachers and Students into the Summit K12 online curriculum. Once users have access to their online classes, the Customer Support Representative will continue to provide email and phone support to Teachers and Admins throughout the school year to ensure that they are able to get the most value from the program for their students.
This role serves as a generalist for all support needs of Summit K12 customers from onboarding through use of the product for admins, teachers, and students throughout the school year. In addition to direct onboarding and support of customers, this position will partake in projects throughout the year geared toward improving the overall user experience of customers, the internal team processes, and their own skills sets for their career development.
Daily Processes
Key Responsibilities
Qualifications
Location
This role is based out of the Summit K12 office in Austin, Texas, and requires a hybrid in-office schedule.
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