Customer Support Executive - Airlines Industry Job at Two95 International Inc., Malaysia

RUxtZUNRYUJKMjhReVdMM3pZeThlSEpsQ3c9PQ==
  • Two95 International Inc.
  • Malaysia

Job Description

End to end airline operation - Work Environment - 24*7

Must have Fluency in spoken MANDARIN & ENGLISH .

Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.

24/7 Shift Rotational :

  • 3 shift – Morning, Afternoon, Midnight 8 hour per shift
  • 5 days in a week from Monday to Sunday

Roles & Responsibilities :

  • Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries

  • To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.

  • To be able to deal with customers and meet customer requirements

Requirements

Personal style enablers

  • Should have a good standard of both Spoken and written English.

  • Needs to be a team player with a positive attitude.

  • Should be adaptable to change.

  • Needs to display confidence and the ability to sell a given product.

  • Extrovert with a customer service mind se

Benefits

  1. KPI Incentive (monthly)

  2. Transport Allowance is provided

  3. 18 days of Annual Leave

  4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)

  5. Dental Coverage @ RM500 per year

  6. Rewards & Recognition (Awards & Gifts)

Job Tags

Shift work, Night shift, Sunday, Day shift,

Similar Jobs

Trinity Employment Specialists

Industrial Setup Mechanic Job at Trinity Employment Specialists

 ...for interview tips and many job opportunities! * Repair, install, adjust, or maintain industrial production and processing machinery or refinery and pipeline distribution systems. May also install, dismantle, or move machinery and heavy equipment according to plans.

Morton County

Board Member - Morton County Housing Authority Job at Morton County

 ...The Morton County Commission is Seeking Applicants for the Housing Authority Board The Housing Authority Board is responsible for the overall oversight of the Housing Authority and the Section 8 rental assistance program. They approve the expenditures and contracts... 

TLC Healthforce

Travel Licensed Practical Nurse Pediatrics Job Job at TLC Healthforce

Step into a rewarding role as a Licensed Practical Nurse specializing in Pediatrics, a multi-week travel assignment starting February 9, 2026, in Canton, Massachusetts. This opportunity lets you blend clinical excellence with meaningful patient and family impact, supporting... 

Careerscape

Medical Coder Job at Careerscape

 ...Responsibilities Review medical records and assign ICD and CPT codes Ensure coding accuracy and compliance with guidelines Abstract clinical information from documentation Query physicians for clarification when needed Stay current with coding updates and changes... 

Bayer

Quality Generalist Job at Bayer

 ...At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique...