Customer Support Executive - Airlines Industry Job at Two95 International Inc., Malaysia

RUxtZUNRYUJKMjhReVdMM3pZeThlSEpsQ3c9PQ==
  • Two95 International Inc.
  • Malaysia

Job Description

End to end airline operation - Work Environment - 24*7

Must have Fluency in spoken MANDARIN & ENGLISH .

Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.

24/7 Shift Rotational :

  • 3 shift – Morning, Afternoon, Midnight 8 hour per shift
  • 5 days in a week from Monday to Sunday

Roles & Responsibilities :

  • Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries

  • To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.

  • To be able to deal with customers and meet customer requirements

Requirements

Personal style enablers

  • Should have a good standard of both Spoken and written English.

  • Needs to be a team player with a positive attitude.

  • Should be adaptable to change.

  • Needs to display confidence and the ability to sell a given product.

  • Extrovert with a customer service mind se

Benefits

  1. KPI Incentive (monthly)

  2. Transport Allowance is provided

  3. 18 days of Annual Leave

  4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)

  5. Dental Coverage @ RM500 per year

  6. Rewards & Recognition (Awards & Gifts)

Job Tags

Shift work, Night shift, Sunday, Day shift,

Similar Jobs

Elevance Health

Telephonic Nurse Case Manager II Job at Elevance Health

 ...to move forward in the process, you must complete the assessment within 48 hours of receipt and meet the criteria._ The Telephonic Nurse Case Manager II is responsible for care management within the scope of licensure for members with complex and chronic care needs... 

Bath Planet

Brand Ambassador Job at Bath Planet

 ...Brand Ambassador With more than 25 years in business, Bath Planet is one of the fastest growing brands in the acrylic bath remodeling...  ...personality Ability to work in a fast-paced environment Travel to booked shows/events (must have reliable transportation)... 

firstsourc

Patient Financial Advocate Job at firstsourc

 ...their work through the emotions of relief and joy of the patients. Join our team and make a difference! The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This... 

Bobcat Transport

Power Only Loads Owner Ops Needed All Drop and Hook Loads CDL Driver Job at Bobcat Transport

 ...A small company needs owner operators for power-only loads All drop and hook loads Most loads 2-2.20 per mile All dry van no touch freight Out and back runs Only 1 deduction out of your settlement Run one week take 2-3 days off No trailer rental just... 

Freeport McMoRan

Mobile Crane Operator Job at Freeport McMoRan

 ...Looking to live in a small town with big opportunities? Our Bagdad operations in Arizona offers housing at a subsidized rate, a family-...  ...Description Responsible for safely operating all types of cranes and boom trucks. Inspect and assist with the inspection reports...