Customer Support Executive - Airlines Industry Job at Two95 International Inc., Malaysia

RUxtZUNRYUJKMjhReVdMM3pZeThlSEpsQ3c9PQ==
  • Two95 International Inc.
  • Malaysia

Job Description

End to end airline operation - Work Environment - 24*7

Must have Fluency in spoken MANDARIN & ENGLISH .

Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.

24/7 Shift Rotational :

  • 3 shift – Morning, Afternoon, Midnight 8 hour per shift
  • 5 days in a week from Monday to Sunday

Roles & Responsibilities :

  • Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries

  • To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.

  • To be able to deal with customers and meet customer requirements

Requirements

Personal style enablers

  • Should have a good standard of both Spoken and written English.

  • Needs to be a team player with a positive attitude.

  • Should be adaptable to change.

  • Needs to display confidence and the ability to sell a given product.

  • Extrovert with a customer service mind se

Benefits

  1. KPI Incentive (monthly)

  2. Transport Allowance is provided

  3. 18 days of Annual Leave

  4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)

  5. Dental Coverage @ RM500 per year

  6. Rewards & Recognition (Awards & Gifts)

Job Tags

Shift work, Night shift, Sunday, Day shift,

Similar Jobs

Perrigo

Process Operator - Nights Job at Perrigo

 ...Disclaimer In March of 2025, Perrigo announced that the current operations at our facility in Milton, VT will be migrated to our plant in...  ...a thorough understanding of and ability to operate all process area equipment in a safe and efficient manner, including the liquefying... 

Encoda

Software QA Engineer Job at Encoda

 ...value of their services, strengthen cash flow, and devote more time to what matters most: patient care. WHO YOU ARE TheSoftware QA Engineerwillsupport the end-to-end quality of our SaaS platformat multiple levels. This role is ideal for someone who brings... 

Waterfall Community Health Center

Health Information Management (HIM)/Compliance Manager Job at Waterfall Community Health Center

 ...Job Title: Health Information Management (HIM) / Compliance Manager Job Category: Administrative Management Wage Classification: Hourly/Non-exempt Location: North Bend Position Type/Status: Full-time, benefitted Travel: Minimal Salary Range: $33.... 

Elite WorkForce Inc

Network Engineer Job at Elite WorkForce Inc

 ...Cisco or similar networking equipment. Strong understanding of TCP/IP, routing, switching, and VLANs . Knowledge of firewalls, VPNs, and network security . Familiarity with network monitoring tools. Certifications like CCNA/CCNP are a plus.... 

The University of Iowa

Hospital Communications Specialist - Medical Center Downtown (Part-Time/50%) Job at The University of Iowa

 ...Health Care Information Systems has an opportunity to join our team as a Hospital Communications Specialist! In this role, you will be responsible for coordinating responses of medical and health care personnel to multiple emergency situations; screening and directing...