Customer Support Executive - Airlines Industry Job at Two95 International Inc., Malaysia

RUxtZUNRYUJKMjhReVdMM3pZeThlSEpsQ3c9PQ==
  • Two95 International Inc.
  • Malaysia

Job Description

End to end airline operation - Work Environment - 24*7

Must have Fluency in spoken MANDARIN & ENGLISH .

Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.

24/7 Shift Rotational :

  • 3 shift – Morning, Afternoon, Midnight 8 hour per shift
  • 5 days in a week from Monday to Sunday

Roles & Responsibilities :

  • Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries

  • To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.

  • To be able to deal with customers and meet customer requirements

Requirements

Personal style enablers

  • Should have a good standard of both Spoken and written English.

  • Needs to be a team player with a positive attitude.

  • Should be adaptable to change.

  • Needs to display confidence and the ability to sell a given product.

  • Extrovert with a customer service mind se

Benefits

  1. KPI Incentive (monthly)

  2. Transport Allowance is provided

  3. 18 days of Annual Leave

  4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)

  5. Dental Coverage @ RM500 per year

  6. Rewards & Recognition (Awards & Gifts)

Job Tags

Shift work, Night shift, Sunday, Day shift,

Similar Jobs

3 Forks Services

Utility Locator/Mapper Job at 3 Forks Services

 ...Job Summary: We are seeking a skilled and safety-conscious Utility Locator to assist in identifying and marking underground utilities in the oil and gas industry. This role is essential for ensuring the protection of pipelines, cables, and other underground infrastructure... 

The Center for Environmental Medicine & Occupational Health

Travel Nurse - NICU Job at The Center for Environmental Medicine & Occupational Health

We are seeking a dedicated Travel Nurse for NICU (Neonatal Intensive Care Unit) in Temecula, CA. Provide specialized nursing care to critically ill newborns and infants in a fast-paced environment. Monitor vital signs, administer medications, and assist with procedures... 

Mint Landscapes LLC

Landscape Designer Job at Mint Landscapes LLC

&##127807; Mint Landscapes Is Hiring! &##127807; Were looking for a Part-Time Landscape Designer to help us create gorgeous, functional, modern-PNW outdoor spaces. If you love Designing beautiful yards Talking plants + outdoor living 2D/3D design... 

Achieve

Marketing Copywriter Job at Achieve

 ...lifecycle for a range of Achieve debt solutions. This is a remote position, with some mandatory on-site meetings periodically at...  ...educational member-facing content. While youre comfortable working independently, you also thrive when collaborating with others.... 

Alongside Services

Weekend Caregiver Job at Alongside Services

 ...We are looking for a couple part time weekend caregivers who would like to work in a fun and rewarding environment while helping others. Group home setting. Flexible hours available. WE HAVE OPPORTUNITIES IN CHASKA AND WATERTOWN, MN WE ARE OPEN TO DISCUSSING ANY COMBINATION...