Customer Support Executive - Airlines Industry Job at Two95 International Inc., Malaysia

RUxtZUNRYUJKMjhReVdMM3pZeThlSEpsQ3c9PQ==
  • Two95 International Inc.
  • Malaysia

Job Description

End to end airline operation - Work Environment - 24*7

Must have Fluency in spoken MANDARIN & ENGLISH .

Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.

24/7 Shift Rotational :

  • 3 shift – Morning, Afternoon, Midnight 8 hour per shift
  • 5 days in a week from Monday to Sunday

Roles & Responsibilities :

  • Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries

  • To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.

  • To be able to deal with customers and meet customer requirements

Requirements

Personal style enablers

  • Should have a good standard of both Spoken and written English.

  • Needs to be a team player with a positive attitude.

  • Should be adaptable to change.

  • Needs to display confidence and the ability to sell a given product.

  • Extrovert with a customer service mind se

Benefits

  1. KPI Incentive (monthly)

  2. Transport Allowance is provided

  3. 18 days of Annual Leave

  4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)

  5. Dental Coverage @ RM500 per year

  6. Rewards & Recognition (Awards & Gifts)

Job Tags

Shift work, Night shift, Sunday, Day shift,

Similar Jobs

Briggs & Stratton

Environmental Health and Safety Manager Job at Briggs & Stratton

 ...Position Description As the Environmental Health and Safety (EHS) Manager, you will be responsible for leading safety initiatives, ensuring environmental compliance, and managing relationships with relevant Federal, State, and local contacts across multiple locations... 

Jet Aviation

Cabin Attendant - Farmingdale, New York Job at Jet Aviation

 ...Responsibilities for this Position Cabin Attendant - Farmingdale, New York...  ..., US, 89067 Job Category: Flight Services Career Level:...  ...a Cabin Attendant, youll be part of a team that redefines luxury...  ...Lead and mentor contract or part-time crew members and represent Jet... 

Landry's Corporate Office

Project Controller Job at Landry's Corporate Office

 ...Ability to work collaboratively and interact effectively with departments across the organization. Excellent written and verbal communication skills. Proficient in Microsoft Excel and Word. Prior experience communicating with upper management and handling issues... 

Community Resource Network of Florida, LLC.

Part time caregiver needed, daytime hours North Port Job at Community Resource Network of Florida, LLC.

 ...in community outings. She enjoys going to the movies and out to eat. This is an independent contract position and pays$15.00 per hour Schedule: Mondays and Tuesdays 9:00 a.m.-2:00 p.m. You will be a good fitfor thisposition if you: Have a positive... 

Baskin Robbins

Sales Crew Member Job at Baskin Robbins

 ...Job Details Baskin-Robbins is the industry leader in ice cream and frozen desserts. We do not only have ice cream cones, but also sundaes, drinks, and ice cream cakes. We sell FUN! We need high energy people who know how to smile and to fit into our high energy atmosphere...