Customer Service Representative (Bilingual - Russian) Job at Pace Staffing Network, Seattle, WA

RTdPYUJ3dUJJV2tRem1mMnlvdThlbkZpRGc9PQ==
  • Pace Staffing Network
  • Seattle, WA

Job Description

Job Responsibilities:

  • Answering 40+ inbound phone calls per day from members.
  • Documentation of calls using computer systems
  • Process emails and other documentation requests
  • Answer questions about contract or on-the-job rights
  • First-step representation for grievances, assistance filing a grievance and/or referral to the staff team which handle collective bargaining and employer relations
  • Answer questions about participation, including membership status/dues
  • Assist workers with completing membership card signing
  • Answer questions on employment benefits and enrolling for healthcare benefits
  • Assist workers in registering for training courses and with questions relating to course completion and credits
  • Participation in activities, including civic engagement (of members) such as voter registration, get-out-the-vote and grassroots political advocacy.
  • Translate written materials or spoken interpretation during meetings or representational proceedings.

 

Job Details:

  • Payrate: $26.42 
  • Schedule: 8:00am-4:30PM
  • Location: Downtown Seattle
  • Opportunity for some remote work after a 5-week initial orientation/training period in Downtown Seattle
  • Benefits include:
  • $100 Wi-Fi (per month)
  • Fully employer-paid family health, dental, vision and pharmacy benefits (including domestic partners of same or opposite sex),
  • Fully employer-paid defined-benefit pension through SEIU, a generous leave package, an optional 401(k), and additional benefits as explained in the CBA

Candidate Requirements:

  • Fluent in Russian (a language assessment will be given)
  • Ability to work within a fast-paced environment (client is currently handling a high volume of calls, and representatives are often required to handle 40-50 calls per day)
  • Ability to interact with caller in BOTH English and/or Russian
  • Strong English-speaking skills are required
  • Ability to follow call flow script to gather information on caller and answer questions appropriately.
  • Ability to uphold a high-level of customer service skills and techniques in order to resolve caller complaints and concerns
  • At least 1-year of direct Customer Service experience
  • Previous call center experience is preferred
  • Critical thinking aptitude
  • Stable work history (not too many employment gaps, long periods of employment at one employer)
  • Computer/Technical skills

 

 

This posting is sponsored by PACE Staffing Network who has been asked to recruit and screen candidates for this role on our client’s behalf.

PACE is one of Puget Sound’s premier staffing /recruiting agencies and has been helping Northwest job seekers find their “just right” job for over 40 years.

PACE has been recognized as a Best of Staffing agency for the last 5 years, ranking PACE in the top 2% of staffing agencies nationwide! Check us out at All service fees are paid by the employer – never the job seeker. If this job seems right for you, we’d like to hear from you right away. We promise a quick response!

#INDHP

Job Tags

Full time, Contract work, Remote job,

Similar Jobs

Carter Lumber

Wall Assembler Job at Carter Lumber

 ...Do you enjoy working with a team? With your hands? If so, this is a great opportunity to...  ...culture remain the same. As a Wall Assembler at Carter Components Lansing, MI your job...  ...direction of a co-worker. Keep a clean area, free of debris/ trip hazards. If incident... 

Amazon.com Services LLC

2026 Applied Science Internship - Gen AI & Large Language Models - United States, PhD Student Science Recruiting Job at Amazon.com Services LLC

 ...humanity forward. Seize this extraordinary opportunity to learn, grow, and leave an indelible mark on the world of technology. Amazon has positions available for LLM & GenAI Applied Science Internships in, but not limited to, Bellevue, WA; Boston, MA; Cambridge, MA... 

Yeehe

Game translators from Chinese to Japanese Job at Yeehe

 ...for gaming. 3) Great language and organizational skills. 4) Responsible individual willing to take part in a growing family. 5) Chinese level Native or near-native quality. Japanese level Native or N1. Responsibilities1) translate games (Chinese-Japanese pair)2)... 

Summers Agency

Entry-Level Insurance Role - Work From Anywhere Job at Summers Agency

 ...join us as Remote Life & Health Insurance Agents! This is a work from home full-time or part-time life and health insurance role for an...  ...and extra time to spend with our families. Work from anywhere! What we DONT: Work 50+hour work weeks Cold call... 

City Wide Facility Solutions

Part Time Cleaner - 30 Hours Job at City Wide Facility Solutions

 ...repairs Secure facilities after operating hours by locking doors, closing windows and...  ...preferred but not required Benefits Part Time employment of 30 hours with possibly more...  ...Day, Thanksgiving and Christmas. Day Shift Hours Hourly Rate $15.00/hr...