Job Description

Job Responsibilities:

• Answering 40+ inbound phone calls per day from members.
• Documentation of calls using computer systems
• Process emails and other documentation requests
• Answer questions about contract or on-the-job rights
• First-step representation for grievances, assistance filing a grievance and/or referral to the staff team which handle collective bargaining and employer relations
• Answer questions about participation, including membership status/dues
• Assist workers with completing membership card signing
• Answer questions on employment benefits and enrolling for healthcare benefits
• Assist workers in registering for training courses and with questions relating to course completion and credits
• Participation in activities, including civic engagement (of members) such as voter registration, get-out-the-vote and grassroots political advocacy.
• Translate written materials or spoken interpretation during meetings or representational proceedings.

Job Details:

• Payrate: $26.42 
• Schedule: 8:00am-4:30PM
• Location: Downtown Seattle
• Opportunity for some remote work after a 5-week initial orientation/training period in Downtown Seattle
• Benefits include:
• $100 Wi-Fi (per month)
• Fully employer-paid family health, dental, vision and pharmacy benefits (including domestic partners of same or opposite sex),
• Fully employer-paid defined-benefit pension through SEIU, a generous leave package, an optional 401(k), and additional benefits as explained in the CBA

Candidate Requirements:

• Fluent in Russian (a language assessment will be given)
• Ability to work within a fast-paced environment (client is currently handling a high volume of calls, and representatives are often required to handle 40-50 calls per day)
• Ability to interact with caller in BOTH English and/or Russian
• Strong English-speaking skills are required
• Ability to follow call flow script to gather information on caller and answer questions appropriately.
• Ability to uphold a high-level of customer service skills and techniques in order to resolve caller complaints and concerns
• At least 1-year of direct Customer Service experience
• Previous call center experience is preferred
• Critical thinking aptitude
• Stable work history (not too many employment gaps, long periods of employment at one employer)
• Computer/Technical skills

This posting is sponsored by PACE Staffing Network who has been asked to recruit and screen candidates for this role on our client’s behalf.

PACE is one of Puget Sound’s premier staffing /recruiting agencies and has been helping Northwest job seekers find their “just right” job for over 40 years.

PACE has been recognized as a Best of Staffing agency for the last 5 years, ranking PACE in the top 2% of staffing agencies nationwide! Check us out at All service fees are paid by the employer – never the job seeker. If this job seems right for you, we’d like to hear from you right away. We promise a quick response!

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