Job Description

Dry Eye Rescue is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Customer Service Team. 

Job Overview:

The position is for a customer service representative with a focus on interacting with clients across various communication channels (email, phone, chat). You will also help manage order processing, confirmations, returns, exchanges, and work with Shopify, a popular e-commerce platform.

Key Responsibilities:

• Customer Service: The role involves handling customer inquiries and providing assistance across multiple platforms, ensuring a high level of satisfaction.
• Order Management: Tracking and processing orders, handling returns and exchanges, and managing customer accounts on the Shopify database.
• Teamwork & Collaboration: Working closely with colleagues to achieve goals, complete tasks, and support each other in a dynamic environment.
• Client Outreach: Calling registered clients to assist with orders—this could be a good opportunity for someone who enjoys interacting with people directly.

Key Qualifications:

• Educational Background: A high school diploma is the minimum, with some college preferred, which makes the position accessible to a broad range of applicants.
• Shopify Experience: While preferred, it’s not required, so this could be a great opportunity for someone willing to learn.
• Customer Service Experience: Strong interpersonal and communication skills are key, as you’ll be the face of the company for many customers.
• Bilingual Skills: Being bilingual is a plus, especially in South Florida where Spanish could be beneficial for interacting with a diverse clientele.

Benefits:

• Comprehensive medical, dental, and optical coverage—a big perk, especially for a company in the eyewear industry.
• Paid holidays and generous paid time off.
• A team-oriented working environment where your voice is valued.

Compensation:

• Competitive hourly pay, ranging from $17 to $23, based on experience.

Ideal Candidate:

• Someone with a strong customer service background, who can handle various forms of communication and order management.
• A team player with the ability to stay organized and make decisions in a fast-paced environment.
• Bilingual abilities and/or experience with Shopify could be an added bonus but are not required.

If you’re looking for a role where you can grow and contribute to a well-established family business in a customer-facing capacity, this could be a great fit!

EOE

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