Customer Service (Debit Card) Temporary Job at Five Star Call Centers, Remote

RmJPZUN3V0FKR1lTdzJid3lJNjZlSFZpQ2c9PQ==
  • Five Star Call Centers
  • Remote

Job Description

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. 

This is a Bring Your Own Device position to  work-at-home for individuals living in the states of : Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

  • Previous 1 year customer service or customer support experience preferred
  • Previous 1 year call center or office background experience a plus
  • Basic computer skills
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

Responsibilities

  • Manage large amounts of inbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Seize opportunities to upsell products when they arise
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Pay & Benefits

  • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) 
  • Work hours - Shifts between 8:00am-6:30 pm (EST) ; Work Days - Mon-Fri
  • Paid Training - typically 1 week in length from 9:00am-6:00pm (EST)
  • Status - Temporary Part time to Full time 20-40 hours
  • Must be available to work 9/26, 9/27, 9/30, 10/1, and 10/2

Bring Your Own Device (BYOD)- This position requires you to provide your own equipment and workspace.  

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 

Hardware/Software Requirements:

  • Processor: Intel® Core™ i5 5200 Series or greater
  • Memory: 8GB on Windows 8.1 / 10 64 bits
  • Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
  • USB headset
  • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
  • Firewall must be enabled (Will be checked prior to allowing login to system)

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

Job Tags

Full time, Temporary work, Part time, Shift work, Night shift,

Similar Jobs

Bayer

Quality Generalist Job at Bayer

 ...At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique... 

Erico Technologies LLC

Remote Data Entry Clerk Job at Erico Technologies LLC

 ...Job Title: Remote Data Entry Clerk Company: Erico Technologies LLC Employment Type: Full-Time or Part-Time Location: Remote (USA) Pay Rate: $18-$26 per hour Overview: Erico Technologies LLC is looking for a dependable and detail-oriented... 

AIG

Policy Wording Specialist Job at AIG

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa...

Liberty Personnel Services, Inc.

SQL Developer (SSIS, ETL, APIs, c#) Job at Liberty Personnel Services, Inc.

 ...Job Details: Job Title: SQL Developer (SSIS, ETL, Stored Procedures, API, c#) NO C2C, NO THIRD PARTIES, NO SPONSORSHIP Location: East Chicago Job Type: Full-time We are seeking a talented and experienced SQL Developer to join our team! The ideal candidate... 

Dana-Farber Cancer Institute

Jr Graphic Designer Job at Dana-Farber Cancer Institute

 ...Responsibilities Brochures, postcards, handouts and other print collateral Digital signage and other visual ads Digital illustrations and infographics Email and e-newsletter design Digital graphics and infographics Dynamic PowerPoint presentations...