Customer Service Coordinator Job at Contech Engineered Solutions LLC, Irving, TX

RmJTY0J3V0xKMmtYejJmd3k0Ni9mWEJyRHc9PQ==
  • Contech Engineered Solutions LLC
  • Irving, TX

Job Description

Why Join Our Team?

At our company, our Customer Service Coordinators (CSC) are more than just service providers; they are central resources for customer support. As a CSC, you will manage the entire order flow process, from quote to manufacturing release, and strive to exceed customer expectations. You will handle everything from new account setup, pricing, quoting, collecting credit information, order processing, and assisting with aging resolution. As a key point of contact for buying customers across all our product lines, you will play a pivotal role in our customer-centric approach.

What We Offer:

  • Team Collaboration: Join a team-oriented environment where collaboration is not just a buzzword but a priority.
  • Work-Life Balance: We understand the importance of achieving your professional goals without compromising your personal life.
  • Career Growth: Be part of an industry leader renowned for world-class design, manufacturing, sourcing, and distribution, and take your career to the next level.
  • Comprehensive Benefits: We provide a comprehensive benefits package with options tailored to meet your needs and those of your family.

About the Role:

As a Customer Service Coordinator (CSC), you will:

  • Account Management: Establish and maintain specific account relationships, acting as the primary inside point of contact for buying customers from the initial quote through production.
  • Resource Support: Serve as the resource for information and problem-solving, collaborating with operations and field personnel to ensure customer satisfaction.
  • Order Processing: Directly facilitate customer requests for quotes and scope of work deliverables for all products in your assigned territory.
  • Order Management: Process orders, provide product submittals, drawings, down payment confirmations, and assist with problem resolution and receivables.
  • Data Management: Maintain project records, documentation, and data in our customer relationship management (CRM) system.
  • Product Knowledge: Develop a deep understanding of our manufacturing process and plant capabilities for products sold in your assigned market to exceed customer expectations.
  • Issue Resolution: Resolve inquiries related to errors in invoicing, pricing, or incorrect shipments, escalating as necessary.
  • Cross-Functional Collaboration: Coordinate with various internal departments, including Sales, Field Marketing, Manufacturing, Credit, and Operations, to ensure smooth operations and exceptional customer service.

Qualifications:

  • Bachelor’s Degree or equivalent combination of education and experience.
  • At least 1 year of customer service or sales experience, preferably with complex products in the construction or manufacturing industry.
  • Excellent written and verbal communication skills with the ability to collaborate effectively at all levels.
  • Strong problem-solving skills involving multiple variables.
  • Demonstrated analytical and technical competencies.
  • Proficiency in computer software, including MS Office and CRM databases.

If you are a highly motivated individual with a passion for exceptional customer service and are looking to grow your career in a dynamic and supportive work environment, we encourage you to apply for the Customer Service Coordinator position. Your dedication and expertise will make a significant impact on our commitment to customer satisfaction.

Ready to Apply?

  • The process is simple. Click on the “apply” button to get started. Good luck!

Job Tags

Similar Jobs

tapouts

Freelance Illustrator (1-Week Project) Job at tapouts

 ...Freelance Illustrator (1-Week Project) Timeline: 12 weeks Rate: $40$60/hour (1020 hours) Start: ASAP | Remote Scope: Design six two-sided collectible cards (2.5"3.5") for kids (ages 416). Each card features one tapouts mascot: Captain Confidence... 

Edgility Consulting

Education for Change (Cox Academy), Principal Job at Edgility Consulting

 ...TK-12 schools in the Fruitvale and Elmhurst neighborhoods of Oakland. To learn more about Education for Change, please visit . Cox Academy is located in East Oakland and serves grades TK-5. The school provides rigorous instruction in the core content areas while... 

Serigor Inc.

Business Analyst (Remote) Job at Serigor Inc.

 ...Job Title: Business Analyst (Remote) Location: Jackson , MS Duration: 12 Months Responsibilities: Collaborate with the Client functional leads and SMEs to understand, index, and document future-state Business Processes using industry-standard notations... 

innovitusa

UX/UI Designer Job at innovitusa

 ...Hiring: W2 Candidates Only Visa: Open to any visa type with valid work authorization in the USA Summary: UX/UI Designers create engaging user experiences and interfaces for websites and applications, focusing on usability, accessibility, and aesthetics.... 

Spotter

React Native Developer Job at Spotter

 ...We are looking for a skilled and motivated React Native Developer to join our team and help build high-quality mobile applications for both iOS and Android platforms. The ideal candidate is passionate about mobile technologies, has a strong understanding of modern development...