Job Description

Flourish In is a leading event marketing firm specializing in creating high-energy campaigns that elevate nonprofit organizations. Our mission is to deliver impactful events and strategic marketing solutions that raise awareness, drive fundraising, and support meaningful causes. As a growing company, we are seeking a passionate and motivated Customer Service Associate to join our dynamic team and contribute to our continued success in the nonprofit sector.

About the Role:

As an Entry-Level Customer Service Associate , you will be an integral part of our team, ensuring that our clients receive exceptional service and support. This role offers a fantastic opportunity to gain hands-on experience in customer service, event coordination, and nonprofit fundraising, while contributing to impactful campaigns that make a difference in communities.

Key Responsibilities:

• Client Support : Serve as the primary point of contact for clients, answering inquiries, providing information, and ensuring their needs are met in a professional and timely manner.

• Event Assistance : Provide support during event planning and execution, assisting with logistics and ensuring smooth operations for nonprofit clients.

• Relationship Building : Cultivate strong, positive relationships with clients to enhance satisfaction and ensure a high level of service.

• Issue Resolution : Quickly address and resolve any client concerns, ensuring that events and client relationships remain smooth and positive.

• Administrative Tasks : Assist with various administrative duties such as data entry, documentation, and client communication.

• Client Feedback : Collect and analyze feedback from clients to help improve service delivery and optimize future campaigns.

What We’re Looking For:

The ideal Customer Service Associate will have:

• Strong Communication Skills : Clear and professional verbal and written communication to effectively interact with clients and internal teams.

• Customer-Focused Mindset : A dedication to providing excellent customer service and building lasting relationships.

• Organizational Skills : The ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.

• Problem-Solving Skills : Ability to resolve client concerns efficiently and proactively.

• Adaptability : Comfortable managing changing priorities and learning new processes in a dynamic work environment.

• Team-Oriented : A collaborative spirit, working well with others to contribute to the success of both the team and clients.

• No Experience Required : Comprehensive training will be provided to ensure your success in the role and to support your professional development.

What We Offer:

• Paid Training : Receive full onboarding and ongoing training to set you up for success.

• Career Advancement : Clear pathways for growth and promotion within the company, offering long-term career development.

• Supportive Work Environment : Be part of a fun, energetic, and collaborative team that values innovation and client success.

• Competitive Pay : Enjoy a competitive salary with performance-based incentives.

• Impactful Work : Contribute to meaningful nonprofit events and fundraising initiatives that create positive change in the community.

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