Customer Care Specialist - Part Time Job at Foot Locker, Wausau, WI

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  • Foot Locker
  • Wausau, WI

Job Description

Overview:

* Walk-in Wednesdays! We are open for interviews on Wednesday, June 11th & Wednesday, June 18th from 9am-7pm. Submit your application now and walk in then for an interview!*

At Foot Locker we obsess over the customer. This is where you come in! We are looking for multiple part-time Customer Care Specialists , a role that is vital to our company's success. You will be responsible for providing a positive customer experience through compassion and problem-solving.

“We are the human touch. Customers get to talk to a real person & they frequently comment on being able to do so.” – Current Customer Care Specialist, with Foot Locker since 2000.

This position provides flexible scheduling and the opportunity to expand your career by learning about the business.

 

This position is on-site at our contact center located at 111 S. 1st St., Wausau, WI 54401.

Next training start date: Monday, July 7th

Training: You will attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday.

Scheduling: The contact center is open Monday-Friday 7am-9pm. A minimum of 8 hours of availability to work per week is required. 

Compensation:  $16 / hour

What our employees say they love most about working here:

  • Their coworkers!
  • Flexibility & work/life balance
  • The atmosphere: welcoming & sense of belonging
  • Recognition and appreciation from leadership
  • Problem-solving and helping customers
  • Learning about the business
  • Laid back environment
  • Weekends off
Responsibilities:
  • Providing superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability, etc.
  • Empathizing with and prioritizing customer needs
  • Efficiently entering customer information and conversation notes into the order management system
  • Providing customer service to our Foot Locker Retail Store Associates as they place orders for their customers
Qualifications:
  • Proficient computer navigation skills including ability to multi-task 
  • Positive attitude
  • Ability to be polite and professional while speaking with customers 
  • Previous customer service experience is helpful but not required 

#LI-AF1

Benefits:
  • 30-50% employee discount
  • Casual dress code – Wear your sneakers to work!
  • Opportunities for advancement
  • Learning and development platforms
  • Stock purchase plan
  • Tuition reimbursement for qualified courses
  • Employee Resource Groups
  • Recognition and appreciation programs

* Walk-in Wednesdays! We are going to be open for interviews on Wednesday, June 11th & Wednesday, June 18th from 9am-7pm. Submit your application now and walk in then for an interview!*

Job Tags

Part time, Casual work, Flexible hours, Monday to Friday,

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