Customer Care Coordinator Job at BrightStar Care of Morris & Essex County, Cedar Knolls, NJ

RTdLWkRBdUZKbW9ZeUcvd3pZKzdkSE5yRGc9PQ==
  • BrightStar Care of Morris & Essex County
  • Cedar Knolls, NJ

Job Description

Summary Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive. The Customer Care Coordinator is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), client care standards, and ensuring the branch meets or exceeds inquiry conversion goals. BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. This full-time position allows individuals to be part of a company that serves others and improves the lives of others. Benefits * Weekly pay with direct deposit

* PTO

* Great work environment Requirements
  • Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations
  • Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
  • Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
  • Assists in the development of organization goals and agency performance improvement activities
  • Administer agency policies and procedures
  • Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
  • Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
  • Assures proper maintenance of clinical records in compliance with local, state and federal laws
  • Assures compliance with all local, state and federal laws
Requirements
  • High School Diploma required
  • Flexibility and good time management skills A MUST
  • Experience with scheduling in the past; knowledge of HIPAA and healthcare office regulations.
  • Excellent organization, planning, and project management skills.
  • Valid driver’s license; valid state required proof of auto insurance
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Tags

Weekly pay, Full time, Local area,

Similar Jobs

DealerOn, Inc.

Salesforce Administrator Job at DealerOn, Inc.

 ...Job Description: The Salesforce Administrator at DealerOn is a strategic role responsible for architecting and automating complex business processes, ensuring the Salesforce ecosystem is optimized for efficiency and scalability. This position requires advanced technical... 

CarVision Inc.

Data Entry Specialist Part Time Evenings Job at CarVision Inc.

 ...general office equipment (i.e., copier, fax machine, etc.)* Ability to sit or stand for prolonged periods of time* Ability to perform repetitive data entry tasks, manual dexterityWhat We Offer* PT Flexibility* Closed on Sundays* Free Cell Line for every associate... 

Affinipay

Financial Analyst - Entry Level Job at Affinipay

It's a new day with a new opportunity at 8am! About the role: 8am is seeking a Financial Analyst to support the CFO and finance team with budgeting, forecasting, financial reporting, and analysis. This role is open to entry-level candidates with a Bachelors degree...

Maxion Corp

Work At Home Data Entry - Remote Position- Administrative Assistant Job at Maxion Corp

 ...Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready...  ...Flexibility at Its Best: Work part-time or full-time, from anywhere, and on a schedule...  ..., disabled people and anyone looking to learn how to make income online.... 

CBRE

Union Operating Engineer - Overnight Job at CBRE

 ...- Ohio - United States of America About The Role The CBRE Union Operating Engineer role is a 3rd shift position (Tuesday-Saturday...  .... What Youll Do Perform all plumbing, electrical, or HVAC requirements of the building. Maintain heating equipment, chillers...