Customer Care Coordinator Job at BrightStar Care of Morris & Essex County, Cedar Knolls, NJ

RTdLWkRBdUZKbW9ZeUcvd3pZKzdkSE5yRGc9PQ==
  • BrightStar Care of Morris & Essex County
  • Cedar Knolls, NJ

Job Description

Summary Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive. The Customer Care Coordinator is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), client care standards, and ensuring the branch meets or exceeds inquiry conversion goals. BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. This full-time position allows individuals to be part of a company that serves others and improves the lives of others. Benefits * Weekly pay with direct deposit

* PTO

* Great work environment Requirements
  • Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations
  • Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
  • Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
  • Assists in the development of organization goals and agency performance improvement activities
  • Administer agency policies and procedures
  • Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
  • Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
  • Assures proper maintenance of clinical records in compliance with local, state and federal laws
  • Assures compliance with all local, state and federal laws
Requirements
  • High School Diploma required
  • Flexibility and good time management skills A MUST
  • Experience with scheduling in the past; knowledge of HIPAA and healthcare office regulations.
  • Excellent organization, planning, and project management skills.
  • Valid driver’s license; valid state required proof of auto insurance
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Tags

Weekly pay, Full time, Local area,

Similar Jobs

NRG

Business System Analyst Job at NRG

 ...journey. We invite you to explore exciting opportunities across our businesses. Youll find that our dynamic work environment provides variety...  ...Hybrid reporting to an office with occasional plant visits or remote work~ Willingness to work outside normal business hours... 

Waterbar

Restaurant Server / Waiter / Waitress / Wait staff Job at Waterbar

 ...Description Seeking professional Restaurant Server / Waiter / Waitress / Wait staff with fine dining experience. This is a very important role for us and we rely heavily on our serving staff. They manage the pulse of the dining room and ensure patrons have a memorable... 

Dental Metrics Maven

Orthodontic Laboratory Technician Job at Dental Metrics Maven

 ...Orthodontic Technician Dental Laboratory Location: Philadelphia, PA We are seeking a talented Orthodontic Technician to join our growing...  .... Participate in ongoing improvements to workflows and lab processes. Qualifications Previous experience in fabricating... 

Biggs Transport Inc

Personal Vehicle Package Delivery Driver Job at Biggs Transport Inc

 ...age or older ~Minimum 2 years driving experience ~ Able to speak and read English ~ Must pass criminal background ~ Valid driver's license, registration, and proof of insurance Vehicle Qualifications: Vehicle must be 2010 or newer (Nothing older than 1... 

Sephora

Beauty Advisor Job at Sephora

Sephora is seeking a part-time Beauty Advisor in Honolulu to deliver exceptional beauty experiences and personalized consultations. The role involves staying ahead of beauty trends, driving sales, and maintaining a welcoming store environment. Candidates should have beginner...