Customer Care Coordinator Job at BrightStar Care of Morris & Essex County, Cedar Knolls, NJ

RTdLWkRBdUZKbW9ZeUcvd3pZKzdkSE5yRGc9PQ==
  • BrightStar Care of Morris & Essex County
  • Cedar Knolls, NJ

Job Description

Summary Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive. The Customer Care Coordinator is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), client care standards, and ensuring the branch meets or exceeds inquiry conversion goals. BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. This full-time position allows individuals to be part of a company that serves others and improves the lives of others. Benefits * Weekly pay with direct deposit

* PTO

* Great work environment Requirements
  • Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations
  • Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
  • Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
  • Assists in the development of organization goals and agency performance improvement activities
  • Administer agency policies and procedures
  • Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
  • Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
  • Assures proper maintenance of clinical records in compliance with local, state and federal laws
  • Assures compliance with all local, state and federal laws
Requirements
  • High School Diploma required
  • Flexibility and good time management skills A MUST
  • Experience with scheduling in the past; knowledge of HIPAA and healthcare office regulations.
  • Excellent organization, planning, and project management skills.
  • Valid driver’s license; valid state required proof of auto insurance
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Tags

Weekly pay, Full time, Local area,

Similar Jobs

Teva Pharmaceutical Industries Ltd.

Office Administrator & Management Assistant Job at Teva Pharmaceutical Industries Ltd.

Who we are Together, were on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. Its a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds...

Danaher

Senior Scientist - Analytical Chemist Job at Danaher

 ...accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Pall Corporation, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact. You... 

Marvin Group

FINANCIAL ACCOUNTANT III Job at Marvin Group

 ...extends across a diverse array of programs and platforms, including major military prime contractors such as Lockheed Martin, Northrop Grumman, and Raytheon. POSITION SUMMARY The Financial Accountant III position will maintain company general ledger accounts... 

RWE Clean Energy

Sr Physical Security Manager Job at RWE Clean Energy

 ...possible, full time, permanent****Functional area:** Health, Safety & Environment**Remuneration:** ExemptThe **Sr HSSE Physical Security Manager** plays a key role within the HSSE (Health, Safety, Security & Environmental) organization, responsible for the strategic... 

MCI

Wireless Civil Technician - Travel Position Job at MCI

 ...diligent individuals to join our team as Civil Technicians. This entry-level position is an exceptional opportunity to enter the wireless...  ...dirt work, such as digging and preparing sites for construction using shovels and other hand tools. This position is physically...