Customer Care Coordinator Job at BrightStar Care of Morris & Essex County, Cedar Knolls, NJ

RTdLWkRBdUZKbW9ZeUcvd3pZKzdkSE5yRGc9PQ==
  • BrightStar Care of Morris & Essex County
  • Cedar Knolls, NJ

Job Description

Summary Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive. The Customer Care Coordinator is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), client care standards, and ensuring the branch meets or exceeds inquiry conversion goals. BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. This full-time position allows individuals to be part of a company that serves others and improves the lives of others. Benefits * Weekly pay with direct deposit

* PTO

* Great work environment Requirements
  • Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations
  • Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
  • Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
  • Assists in the development of organization goals and agency performance improvement activities
  • Administer agency policies and procedures
  • Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
  • Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
  • Assures proper maintenance of clinical records in compliance with local, state and federal laws
  • Assures compliance with all local, state and federal laws
Requirements
  • High School Diploma required
  • Flexibility and good time management skills A MUST
  • Experience with scheduling in the past; knowledge of HIPAA and healthcare office regulations.
  • Excellent organization, planning, and project management skills.
  • Valid driver’s license; valid state required proof of auto insurance
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Tags

Weekly pay, Full time, Local area,

Similar Jobs

Royal Star Realty

Data Entry Clerk Job at Royal Star Realty

 ...a detail-oriented and dependable Remote Data Entry Clerk to support our administrative and...  ...Process forms, documents, and reports in a timely manner Follow data confidentiality and...  ...Job Details Job Type: Full-Time or Part-Time Work Location: Remote (Work from... 

SafetyKleen

Solvent Process Operator I Job at SafetyKleen

 ...Clean Harbors Chicago, IL is working an environmentally friendly solvent recycler, is looking to add several Solvent Process Operators to their team! These team members will need to be willing to learn to complete all assigned tasks such as distillation, filtration... 

Compass Group

Hospitality Intern, FLIK / Freddie Mac / McLean, VA Job at Compass Group

 ...We are hiring immediately for a Hospitality Intern position. Location : Freddie Mac - 8200 Jones Branch Drive, McLean, VA 22102 Schedule : To be discussed further upon interview. Pay Range : $20.00 per hour. Free meals, uniforms and laundering service... 

Los Alamos National Laboratory

Graduate Internship - Earth and Environmental Science Job at Los Alamos National Laboratory

 ...institution that integrates geosciences, atmosphere, hydrology, ecology and data science to provide multidisciplinary Earth science solutions to complex problems. The Earth and Environmental Science (EES) Graduate Student Program offers paid internships for graduate... 

Cemex US

Health & Safety Manager Job at Cemex US

 ...access to CEMEX Career Opportunities, visit us at Job Summary Responsible for the implementation and management of site-specific, comprehensive Health and Safety programs throughout assigned locations. The comprehensive Health and Safety program will be defined by...