Customer Care Coordinator Job at BrightStar Care of Morris & Essex County, Cedar Knolls, NJ

RTdLWkRBdUZKbW9ZeUcvd3pZKzdkSE5yRGc9PQ==
  • BrightStar Care of Morris & Essex County
  • Cedar Knolls, NJ

Job Description

Summary Come be a part of BrightStar Care, a leading name in home care that values serving with passion and being positive. The Customer Care Coordinator is responsible for scheduling of field staff, managing all touch-points (field staff, care recipient and family caregiver), client care standards, and ensuring the branch meets or exceeds inquiry conversion goals. BrightStar Care is looking for a self-driven individual who has a passion for caring for the community and delivering premier home care service. This full-time position allows individuals to be part of a company that serves others and improves the lives of others. Benefits * Weekly pay with direct deposit

* PTO

* Great work environment Requirements
  • Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations
  • Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
  • Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
  • Assists in the development of organization goals and agency performance improvement activities
  • Administer agency policies and procedures
  • Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
  • Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
  • Assures proper maintenance of clinical records in compliance with local, state and federal laws
  • Assures compliance with all local, state and federal laws
Requirements
  • High School Diploma required
  • Flexibility and good time management skills A MUST
  • Experience with scheduling in the past; knowledge of HIPAA and healthcare office regulations.
  • Excellent organization, planning, and project management skills.
  • Valid driver’s license; valid state required proof of auto insurance
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Tags

Weekly pay, Full time, Local area,

Similar Jobs

Cloud Software Group

Inside Sales Representative Job at Cloud Software Group

 ...competitors. As an Account Manager you will be part of the Sales team responsible for selling ShareFile SaaS solutions to new...  .... based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among... 

Achieve

Marketing Copywriter Job at Achieve

 ...lifecycle for a range of Achieve debt solutions. This is a remote position, with some mandatory on-site meetings periodically at...  ...educational member-facing content. While youre comfortable working independently, you also thrive when collaborating with others.... 

Thermo Fisher Scientific

Manufacturing Tech II Job at Thermo Fisher Scientific

Work Schedule First Shift (Days) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves...

Danaher

Senior Director, Medical & Scientific Affairs - Infectious Disease Job at Danaher

 ...potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact. You... 

Randstad Technologies

UX Writer/Content Strategist Job at Randstad Technologies

 ...type: Contract salary: $55 - 56 per hour work hours: 8am to 5pm education: Bachelors Responsibilities Write and edit UX copy for web and mobile experiences, including navigation, user flows, and transactional content. Translate complex financial concepts...