Corporate Travel Agent Job at Costco Travel, Issaquah, WA

RTdHWkN3ZUxMRzhadzJQMXpJaThmblZuQ3c9PQ==
  • Costco Travel
  • Issaquah, WA

Job Description


Position Summary
Corporate Travel Agents are responsible for all aspects of employee business travel. This includes conversing with travelers via multiple channels to qualify travel needs including destination, mode of transportation, dates/times, pricing and accommodations for both domestic and international travel. The advisor will also be responsible for booking, ticketing, maintaining travel itineraries via the Sabre/Travelport GDS system, and trouble-shooting booking tool technical issues for travelers.

Job Duties/Essential Functions

  • Resolves any traveler service issues with patience, empathy, and urgency. 
  • Creates and changes reservations including both domestic and international reservations for air, car, and hotel. 
  • Ensures timely and accurate ticketing and invoicing. 
  • Processes ticket exchanges and refunds. 
  • Assists travelers with using online booking tool GetThere/Deem. 
  • Monitors and services the Sabre/Travelport queue, including schedule changes, fare reduction processes, and ticket accuracy. 
  • Works with travelers for direct billing when required. 
  • Regular and reliable workplace attendance at your assigned location.
Ability to operate vehicles, equipment or machinery.
  • Computer, phone, headset, fax machine, copier, printer

Non-Essential Functions 

  • Assists in other areas of the department as necessary. 
  • Assists in other areas of the company as necessary.

Ability to operate vehicles, equipment or machinery.  

  • Same as Essential Functions


Experience, Skills, Education & Licenses/Certifications
Required:

  • 2 years’ minimum corporate travel agency or airline experience or 4 years of thorough SABRE/Travelport experience. 
  • Sabre/Travelport skills including reservations, pricing, ticketing, exchanges, car and hotel reservations/modifications. 
  • Familiar with published air rules, pricing, exchanges, moderate international city/geography knowledge, and airline hubs and routes. 
  • Strong attention to detail with the ability to multi-task and problem-solve in a fast-paced environment. 
  • Traveler centric attitude – a creative solutionist with strong customer service skills who utilizes available resources and a consultive approach to find better and positive solutions for our travelers. 
  • Comprehends stages of GDS bookings from reservation, QC, invoicing, email, and changes.
  • Excellent communication skills, both verbal and written. 
  • Positive attitude and ability to remain calm in stressful situations. 
  • Maintains confidentiality of data, documentation, projects, or other sensitive material.
Recommended:
  • Overall knowledge of travel industry.
  • Ticketing experience including exchanges.
  • High School Diploma or GED preferred.

 

Other Conditions

  • Management will review the Job Analysis for this position prior to a job offer.
Compensation: $20.50/hr - $30.90/hr + $3/hr premium (pay based on experience).

Please click here to receive a copy of the Costco Applicant Information Privacy Notice.

Job Tags

Full time,

Similar Jobs

Freddie Mac

Agile Development Associate II Job at Freddie Mac

Agile Development Associate II Location McLean, VA : At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country... 

Red Hat

Technical Writer 2 Job at Red Hat

 ...The Red Hat Customer Content Services (CCS) team is looking for a Technical Writer to join our expanding organization in Boston. In this role, you will promote customer loyalty and success through content development and delivery. Drawing from your passion for technology... 

Robert Half

Data Entry Clerk Job at Robert Half

Description We are looking for a meticulous and detail-oriented Data Entry Clerk to join our client on a contract basis in San Ramon, California. In this role, you will be responsible for managing and inputting accurate data into our systems, ensuring the integrity of ...

Bayer

Clinical Performance Specialist - Radiology - Indianapolis, IN Job at Bayer

 ...Clinical Performance Specialist - Radiology - Indianapolis, IN PURPOSE As a Clinical Performance Specialist within Bayer's Radiology business unit, you are essential to enhancing customer experience through expert-level training and support for Bayer Radiology... 

PowerToFly

Senior Global Equity Stock Plan Administrator Job at PowerToFly

 ...A leading software company is seeking a Senior Global Stock Administrator to join its equity team. This flexible role can be performed remotely or in a hybrid format from Denver. Ideal candidates should have 5+ years of experience in stock administration, a Bachelor's...