Job Description

About The Role

Closing Date: 26th July
Contract: This is a fixed-term contract, covering maternity for 12 months. Part-time, job share over 3 days.

Application Process: Please ensure you apply with a supporting statement on why you believe you would be the most suitable individual for this position.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Do you have e-commerce, administration and marketing experience and a passion for shopping? Could you inspire Alzheimer’s Society supporters to buy exclusively designed Christmas cards, branded merchandise, and assistive products to help people living with dementia from our Online Shop and catalogues?

This is an exciting, fast-paced, and extremely diverse role with a high level of responsibility, creative input and exciting opportunities for learning and development.

As part of this small but ambitious team, your role will be responsible for supporting key aspects of Commercial Trading activities with a specific focus on: Dealing with inbox queries, delivering exceptional supporter care, and managing and maximising internal and external relationships. Internal process support, updating and optimising online shop and maximising fundraising opportunities.

Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a fantastic indication of how far we’ve travelled over the past few years.

We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.

About you

• Demonstrate a passion for e-commerce and merchandising the current range and bestsellers as well as searching for new products and opportunities.
• Experience in copyrighting and ability to be creative and confidently write compelling copy for products to entice supporters to buy.
• Experience managing an e-commerce shop both front-end (marketing) and back-end (stock management).
• Skilled administrator able to raise purchase orders, process invoices, monitor budgets and act as the first point of contact for customers, suppliers, and other stakeholders.
• Be able to give and receive feedback, prioritise your workload and make decisions based on data or insight.
• Be a keen problem solver, capable of working under their initiative whilst collaborating with colleagues. 
• Strong team player, helping to track sales, respond to market changes and deliver on targets.

Person Specification

• Verbal and written communication skills to liaise with a diverse range of stakeholders and customers.
• Excellent IT skills and extensive experience/knowledge of using Microsoft packages.
• Work collaboratively and be able to prioritise your workload effectively.
• Excellent organisational skills and great attention to detail
• Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.
• Be a self-starter and incredibly motivated.
  

About Alzheimer's Society

At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values

We are Determined to make a differencewhen and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better togetherby being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We’re a national charity providing dementia support to a community that’s ethnically diverse, but we don’t reflect this in our senior leadership. This needs to change.

We need to ensure the voices around our table better reflect and understand the community we exist to serve. We welcome applications from people of all backgrounds, particularly those from ethnically diverse communities who are traditionally underrepresented in the charity sector leadership roles.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

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