Job Description

CMDB Consultant with ServiceNow

• ServiceNow Proficiency : Mastery of ServiceNow platform functionalities modules and best practices.
• Configuration Management Expertise : Ability to define classify and maintain Configuration Items (CIs) within the CMDB accurately.
• Data Modeling Skills : Capability to design and implement CMDB schemas aligning with organizational needs and standards.
• Scripting Proficiency : Skill in writing and optimizing scripts (JavaScript) to automate CMDB processes and enhance functionality.
• Integration Competence : Experience in integrating CMDB with various tools and systems to ensure data consistency and reliability.
• Troubleshooting Skills : Proficiency in identifying and resolving CMDBrelated issues promptly to maintain data integrity.
• IT Asset Management (ITAM) Knowledge : Understanding of ITAM principles and practices to effectively manage IT assets within the CMDB.
• Change Management Understanding : Familiarity with change management processes and their impact on CMDB data to ensure accuracy during changes.
• Analytical Thinking : Ability to analyze complex data structures and relationships within the CMDB to derive insights and improve decisionmaking.
• Communication and Collaboration : Effective communication and collaboration skills to work with crossfunctional teams gather requirements and facilitate CMDB implementations.
• Proficiency in ServiceNow Discovery module configuration and utilization.
• Strong technical knowledge of network and infrastructure technologies.
• Analytical skills to evaluate and interpret discovery results effectively.
• Ability to troubleshoot and resolve issues promptly to ensure accurate data discovery.

Effective communication and documentation skills for reporting and stakeholder engagement

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