Job Description

The Claims Adjuster is responsible for adjudication of mechanical repair claims, tire claims, and pre-paid maintenance claims. The Claims Adjuster also functions as a customer service representative by explaining contract coverage and claim decisions to contract holders. The position requires the Claims Adjusters to be adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim filed to completion while offering efficient solutions to the variety of cases that are presented.

Essential Duties and Responsibilities

• Validates repair coverage
• Adjudicates automotive repair claims by phone
• Questions and investigates discrepancies on repairs and related costs
• Resolves inquiries from contract holders related to claim status or decision
• Assigns independent inspectors to investigate questionable claims
• Verifies repair costs using the Alldata and On Demand software tools
• Reviews and analyzes inspection reports to identify issues to make recommendations for fair and accurate resolution
• Effectively present information and respond to questions from contract holders, directors, managers, and external vendors
• Ability to effectively collaborate and communicate well with contract holders, vendors, teammates, and all employees throughout the organization
• Special projects as assigned by immediate supervisor

• High school diploma or GED
• Prefer 2 years of experience working in the automotive repair industry
• Must type at least 25-30 wpm
• Experience with database systems such as Alldata and On Demand software tools
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Excellent Microsoft Office (Excel, Word, Power Point, Outlook)
• Must be highly organized, detail oriented and always maintain confidentiality
• Must be able to multi-task and effectively balance competing priorities

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