Claims Adjuster Job at Total Warranty Services, Boca Raton, FL

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  • Total Warranty Services
  • Boca Raton, FL

Job Description

Claims Adjuster Location Boca Raton, FL :

The Claims Adjuster is responsible for adjudication of mechanical repair claims, tire claims, and pre-paid maintenance claims. The Claims Adjuster also functions as a customer service representative by explaining contract coverage and claim decisions to contract holders. The position requires the Claims Adjusters to be adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim filed to completion while offering efficient solutions to the variety of cases that are presented.

Essential Duties and Responsibilities

  • Validates repair coverage
  • Adjudicates automotive repair claims by phone
  • Questions and investigates discrepancies on repairs and related costs
  • Resolves inquiries from contract holders related to claim status or decision
  • Assigns independent inspectors to investigate questionable claims
  • Verifies repair costs using the Alldata and On Demand software tools
  • Reviews and analyzes inspection reports to identify issues to make recommendations for fair and accurate resolution
  • Effectively present information and respond to questions from contract holders, directors, managers, and external vendors
  • Ability to effectively collaborate and communicate well with contract holders, vendors, teammates, and all employees throughout the organization
  • Special projects as assigned by immediate supervisor
  • High school diploma or GED
  • Prefer 2 years of experience working in the automotive repair industry
  • Must type at least 25-30 wpm
  • Experience with database systems such as Alldata and On Demand software tools
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent Microsoft Office (Excel, Word, Power Point, Outlook)
  • Must be highly organized, detail oriented and always maintain confidentiality
  • Must be able to multi-task and effectively balance competing priorities

Job Tags

Full time, Contract work, Immediate start,

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