Job Description

Since opening our first self-storage facility in 1972,  Public Storage  has grown to become the  largest owner and operator of self-storage facilities  in the world. With  thousands of locations  across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as  A Great Place to Work  by the Great Place to Work Institute. And, our employees have also voted us as having  Best Career Growth , ranked us in the  Top 5% for Work Culture , and in the  Top 10% for Diversity and Inclusion .

We're a member of the S&P 500and  FT Global 500 . Our common and preferred stocks trade on the New York Stock Exchange.

Job Description

Our team member will investigate, determine liability, confirm subrogation potential, establish fair recoveries and negotiate settlement of subrogation claims. 

What You Will Do  

• Conduct investigations, establish the facts of the loss, analyze coverage, determine liability/negligence, investigate possible application of risk transfer, confirm appropriate use of vendors, apply policy, contract, and insurance laws to properly assess negotiate, and adjust subrogation claims within authority limits. 

• Prepare timely and appropriate reports. 

• Present claims in a round-table setting or at a claim review. 

• Determine if a subrogation opportunity exists and initiate recovery efforts. 

• Maintenance of claims files, diaries, phone calls and emails daily. 

• Review incoming correspondence, scan to files, and keep an active diary for timely follow-up. 

• Conduct negotiations and negligence discussions with adverse carriers or attorneys. 

• Negotiate the settlement of claims with subrogation potential and ensure maximum recovery is collected. 

• Evaluate recovery potential on various loss types and determine the best method of recovery. 

• Maintain knowledge of national, state, and local insurance regulations through continuing education. 

• Consult with Claims Manager on negligence evaluations, file strategies, and negotiations to ensure the best possible outcome for the file.  

• Proactively review and adjust estimates on subrogation demands from other carriers, and negotiate the settlement of claims with other carriers. 

Qualifications

• 5+ years in Property & Casualty industry. 

• College degree is preferred, and a designation (e.g. AIC, AIM, ARM, CPCU) and/or insurance related courses are a plus. 

• A current and valid California broker’s insurance license or must obtain California/Texas property and casualty broker's insurance license within 90 days of hire.
• Self-Storage industry  experience a plus. 
• A self-starter who can work independently in a fast-paced role while managing a high volume workload. 

• Demonstrated organization, time management and priority setting skills. 

• Experience with conflict resolution, negotiation and decision making. 

• Proficient technical aptitude and a quick learner with new systems and programs. 

• Experience working in claims management systems and strong knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint). 

• Strong Interpersonal and communication skills.

• Results-oriented with strong follow-up skills. 

• Strong analytical and problem-solving abilities. 

• Ability to communicate effectively, both orally and in writing. 

• Ability to prioritize and complete multiple tasks simultaneously. 

Additional Information

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

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