Job Description

$1,000 Sign on Bonus

The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, and mental health challenges; those who have suffered trauma; and those at risk, to enjoy lives of dignity and purpose. We are looking for a Case Manager - Crisis Care Counselor who demonstrates this mission and wants to work for an organization that makes a difference in the community.

Schedule: 6pm-6am Monday, Tuesday, Saturday. Every other Friday.

What you will be doing?

The Crisis Care System is a continuum of crisis response services comprised of a 24/7 Crisis Line and Mobile Crisis Response team. This position creates the opportunity for a person with lived experience who is in recovery from a mental health diagnosis or co-occurring substance use disorder. A Crisis Care Counselor-Mobile Recovery Support Specialist is responsible for the following:

• Utilize lived experience with mental health diagnosis to support clients with (1) decreasing mental health dysfunction, (2) increasing community functioning, and (3) assisting clients in achieving recovery goals.
• Providing crisis intervention, de-escalation, emotional support, and suicide risk assessment to callers in crisis via phone through AID's 24/7 crisis line.
• Manage and assess incoming Mobile Crisis referrals from 988, local police departments, and other community services via phone through AID's 24/7 crisis line.
• Provide in-person Mobile Crisis Response with a Crisis Counselor anywhere in Kendall and Southern Kane County when a person is experiencing a mental health crisis that cannot be de-escalated over the phone.
• Collaborate with a team of service providers within AID and throughout the social service community to ensure all clients' needs are met to promote and maintain community stabilization.
• Maintain documentation required for crisis intervention services provided on the phone and in the community.

Attend to scheduled work hours and be flexible to meet client and program needs, as assigned by the Program Manager or Director.

• Respond to calls from shift start to shift end.
• Provide Crisis Line Coverage when not providing mobile response.
• Provide effective individual crisis counseling and crisis intervention assessments.
• Consult with family members, case managers, and other outside resources as appropriate.
• Use intervention tactics to reduce symptomology.
• Complete clinical documentation appropriately to meet the requirements of program funders and applicable administrative rules.
• Complete required documentation on a timely basis and ensure billing is done prior to program deadlines.
• Attend clinical supervision a minimum of once per month and as assigned.
• Complete all necessary assessments, including crisis intervention and suicide assessments, in accordance with Rule 132 standards.

What will we provide Full Time employees?

• $1000 sign on bonus for full-time
• 21 Days of Paid Time Off plus 10 Paid Holidays
• Paid training
• Tuition reimbursement
• Benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance
• 401K with a 3.5% company contribution after one year.

What will you bring to the table?

• Education: High School Diploma or equivalent. Bachelor's Degree in a Human Service field preferred. Bilingual-Spanish preferred.
• License/certifications: CRSS certification preferred or must be obtained within 18 months of hire.
• Experience: Some mental health experience preferred, individual must be in recovery from mental illness or co-occurring substance use disorder.

What are the other requirements?

• Manage schedule to allow timely completion of all duties and be available to program after hours.
• Maintain a positive and professional working relationship with coworkers, agencies, and other stakeholders.
• Promote client wellness through coaching, counseling, and referral services.
• Seek out inter-agency trainings to enhance professional knowledge and clinical skills.

If we seem like a good fit, consider joining our growing team of compassionate, hardworking, and caring individuals, and start your path toward a fulfilling career.

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