Job Description

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best,and our customers love us for it. We’ve been at this a long time here in Jacksonville. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose J&W Heating and Air + Plumbing . 

• Competitive pay – Base pay + Annual Bonus
• Medical Insurance –including health, dental, vision, life insurance, short-term and long-term disability.
• Work life balance 
• 401K Retirement Plan
• Your a self starter

The Big Task

You will lead a staff of Customer Services Reps and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals.

Key Sub Tasks

  Lead and train staff on the best ways to convert calls into booked service appointments.

• Author and refine call scripts so they’re clear, compelling and result in more appointments.
• Become an expert of your market, know the customer needs and how best to engage them. 
• Monitor performance of staff, review recorded calls and advise them on how to promote sales.
• Formalize a coaching and training platform that’s cost effective and measurable.
• Show employees how their individual contributions matter to the company’s success.
• Ensure sufficient staffing to match the business demand and seasonal spikes.
• Manage dispatch to ensure the right technicians are matched to every job.

Desired Skills and Experience

• Possess the ability to inspire both personal and professional growth in our team members.
• Professional personality
• Proficient in conflict resolution 
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer, Google Suite ( Google Sheets,Docs) and Microsoft Office applications (Excel, Word & PowerPoint).
• Service Titan knowledge is a plus!

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about J & W Heating and Air + Plumbing by visiting When you're ready, please follow the directions at to apply for this position.

Equal Opportunity Employer

Since 1966, our experts have understood that home comfort is your top priority. We entered the HVAC industry committed to providing superior customer service by utilizing the best equipment to address your indoor comfort needs. We strive to exceed expectations and ensure your experience is second to none. Locally owned and Veteran operated, J&W Heating and Air is a full-service, NATE certified, residential HVAC company serving Jacksonville and the surrounding areas.
Our team has helped countless homeowners across the First Coast improve their quality of life with efficient, affordable air quality and comfort solutions.

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