Job Description

• Collaborate with the Client functional leads and SMEs to understand, index, and document future-state Business Processes using industry-standard notations (e.g., BPMN) 
• Build Methods and Procedures Documentation for specific tasks within a business process where step-by-step instructions are required  
• Analyze future-state workflows for improvement and optimization opportunities 
• Work closely with the client and vendor project teams (Development, OCM, Testing, Training, etc.) to ensure that Business Process documentation aligns with project objectives and timelines 
• Provide expertise in process mapping, modeling techniques, and best practices – transition knowledge and documentation to the client at the close of the project 
• Conduct workshops and interviews where required to address potential gaps in future-state Business Process and / or Methods & Procedures documentation 
• Support the implementation of process improvements by providing guidance and documentation to relevant stakeholders 
• Manage project “open items” pertaining to Business Process and / or Methods & Procedures to closure leveraging Business Process Flows and Methods & Procedures documents of record 
• Manage interim process design and maintenance where temporary alterations in a standard Business Process may be required to manage anticipated system downtime or workarounds for production defects 
• Maintain Business Process and Methods & Procedures documents of record for the project team

• Bachelor’s degree in business, Information Systems, or a related field 
• Proven experience as a Business Process Modeler or similar role 
• Proficiency in using business process modeling tools (e.g., Visio, Lucid chart, or dedicated BPM tools) 
• Strong understanding of business process modeling notations, particularly BPMN 
• Excellent analytical and problem-solving skills 
• Effective communication and collaboration abilities 
• Knowledge of process improvement methodologies (e.g., Six Sigma, CMMI) is preferred 
• State Government experience and specific experience in DHS or Child Welfare domains is preferred
• Detailed-oriented with a focus on producing high quality deliverables

• Experience working on child welfare projects

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