Job Description
**What We Do and Why We Do It**
We are a leading end-to-end investment platform for single-family rental homes (SFR). Our mission is to make real estate investing radically accessible, cost-effective, and simple. We combine our passion for helping investors build wealth through real estate with cutting-edge technology that transforms the way they invest.
**How It's Going (and Growing)**
Our team of 600+ talented professionals thrives in a collaborative, can-do culture that fuels our growth. In 2022, we closed our Series E funding, raising $240 million, and have offices in California, Texas, and New York, as well as many remote opportunities. Our growth includes recent acquisitions of Stessa (financial and asset management software), Rent Prep (tenant screening and placement service for landlords), and Mynd (property management platform for both retail and institutional investors).
**About the Role:**
We are not just in the business of managing properties; we are in the business of building careers. Our Assistant Property Manager program is designed to transform ambitious early-career property management professionals into skilled property managers, ready to tackle the challenges of the real estate industry. Over the course of the program, you'll undergo comprehensive training, coaching, and shadowing, and gain real-world experience in various aspects of property management. Once you're qualified, you'll be eligible for promotion into a property management role. From property maintenance to financial reporting and project management, you'll learn from the best to become the best. This opportunity is ideal for someone with knowledge, experience, and passion for great customer service, a deep interest in real estate and technology, and a desire to learn and grow. Join us if you're ready to grow your career and help shape the future of real estate.
**Responsibilities:**
- Assist experienced property managers in managing and optimizing the performance of their portfolios.
- Deliver timely and exceptional customer service to investors and residents. Proactively engage with investors and promptly answer their questions via phone and email.
- Communicate directly with investors when questions arise by providing quick and comprehensive responses.
- Assess and research investor inquiries, gaining insight into underlying issues.
- Schedule and monitor tasks across internal teams, following our Standard Operating Procedures (SOPs).
- Provide coverage for portfolios when others are out of the office.
- Assist with administrative tasks and help Property Managers clear out queues.
- Maintain accurate property and rental information within our system, collaborating closely with internal teams for data integrity.
- Cultivate strong relationships with your customers and colleagues.
- Embrace flexibility by undertaking ad-hoc tasks and projects as needed.
**Qualifications:**
- 2+ years of work experience in a customer-service-focused field; some prior property management experience is highly preferred.
- If not already licensed, must be willing to obtain a Real Estate License within 90 days of the start date, as well as a Property Management License if applicable with state law.
- A drive to help customers get results.
- A passion for building a career in real estate.
- Exceptional communication and interpersonal skills.
- A proactive mindset, with a willingness to take on challenges and adapt to new situations.
- An understanding of fiduciary principles and the ability to interpret financial and accounting statements.
- A growth mindset, critical thinking skills, and the ability and desire to solve complex problems.
- A can-do attitude that flourishes in cross-collaboration, fostering strong team morale.
- Embrace a culture of innovation by speaking up with ideas and volunteering for process improvements.
- Understanding and ability to interpret various financial statements and basic accounting is a plus.
- Take charge of tasks and projects with a proactive approach and a can-do attitude.
**Location:**
This position is classified as remote within the Greater San Diego Area.
**Compensation:**
$60,000 annual base salary.
**Pay Transparency:**
Our compensation reflects several U.S. geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay, it will be based on several factors including location, job-related knowledge, skills, experience, and other job-related factors. We are a total compensation company; the base salary is only part of our total compensation package.
**Competitive & Unique Benefits Package:**
- Generous PTO Policy
- 13 Paid Holidays
- Volunteer Time Off
- Paid Parental Leave
- 401k Program
- Wellness and home office/cell phone subsidies
- Robust health, dental, vision insurance, and more
**Authorization to work in the U.S. is a precondition of employment, and we are unable to sponsor H1-B Visas at this time.**
**Commitment to Equal Employment Opportunity:**
We are an equal opportunity employer. In keeping with our values, we make all employment decisions, including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height, and/or weight.
#LI-REMOTE
Employment Type: Full-Time
Salary: $ 60,000.00 Per Year
Job Tags
Holiday work, Full time, Work experience placement, Remote job, Home office,