Job Description

At The Melt, we do things differently. We believe in challenging the stereotypes and roadblocks associated with some QSR, Fast Casual, and Food Service careers. We believe that a career in the Food Service industry is a fast-paced and exhilarating experience that not everyone is cut out for.

At The Melt, our number one priority is simple; deliver experiences so great our guests and crew members say “I Love It Here”. We provide the opportunity to pursue your success by offering comprehensive training that teaches you how to deliver “I Love It Here” experiences to our guests and crew members.

Who are we?

We are an emerging and growing brand, and we are passionate about "PROMOTION FROM WITHIN"...we believe the key to our success today and tomorrow will come from building future leaders from within.

We are a fast casual eatery that combines chef-inspired, 100 percent all-natural, wholesome foods (Burger Melts, Chicken Melts, Cheese Melts, French Fries and More) with innovative online ordering technology in an eco-friendly environment.

We are based in San Francisco and are currently operating locations throughout California and looking to continue growing within California and beyond.

Therefore, we are seeking (Experienced ONLY) food service professionals to support our current and future growth needs.

At The Melt, we help (Experienced ONLY) high-performing Assistant Managers/General Managers/Shift Supervisors change the trajectory of the current and past experiences by offering them the opportunity to escape dead-end situations and pursue professional growth with a growing company.

Our Values are the backbone of decision making at The Melt. These values are:

“The BIG 3”

• Be The Best: We’re committed to being the best in everything we do.
• Inclusive: Everybody feels welcome. We embrace diversity at every level and stand against intolerance.
• Good For All: We balance the needs of the guest, the team, and the company.

If you exemplify our values in your everyday actions and you are an experienced Assistant Manager/General Manager/Shift Supervisor within the industry and are looking for an exciting opportunity to deliver “I Love It Here” experiences to your Guests and Crew Members, then The Melt is for you.

Position Description

Title: Assistant Manager

Reports To: General Manager

As a primary management team member, the Assistant Manager works directly with the General Manager in the overall operations of the store. Reporting directly to the General Manager, the Assistant Manager acts as store leader in the absence of the General Manager.

Responsibilities include but are not limited to the following:

Leads Crew Team

• Leads and directs Crew shifts acting as manager-in-charge of store
• Partners with General Manager to coach, counsel and direct Crew Members
• Ensures a positive team environment and maintains a calm professional demeanor always
• Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to Crew to ensure operational excellence and to improve Crew performance
• Participates in the staff planning, interviewing and hiring process for new Crew Members

Leads Service Excellence

• Ensures “I Love It Here” experience for every guest
• Ensure standards are consistently met for speed of service, order accuracy, product quality, and store cleanliness
• Handles problem resolution with composure while living The Melt values
• Inspires, motivates, and coaches Crew Members to their very best performance

Leads Profitable Operations

• Executes opening and closing duties – opening shift, shift change, and closing shift procedures
• Ensure food quality, food safety and store cleanliness.
• Follows all health, safety and sanitation guidelines.
• Manages to shift schedule and utilizes deployment tools to maximize shift performance
• Manages inventory needs by ordering, receiving and storing items according to procedures
• Follows cash management and cash register policies and ensures all Crew always follow procedures

Qualifications

• Must be Happy and Positive with a collaborative leadership style
• Must have at least 1-2 years of Restaurant Management experience within The Fast Casual, QSR or Mid-Scale Casual Dining segment.
• Must have strong interpersonal skills, the ability to learn quickly and the leadership skills to build and be part of a team
• Must be able to work under pressure and multi-task in a fast-paced environment.
• Must have exceptional work ethic
• Must be 16 to apply
• Must be available to work 40-50 hours per week, including weekends.
• Must develop and maintain effective working relationships
• Must have strong interpersonal skills, the ability to learn quickly and the to work as part of a team

All your information will be kept confidential according to EEO guidelines.

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”

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