Job Description

COMPANY OVERVIEW:

As a top-performing short-term rental hosting company with 75+ properties specializing in Airbnb, our mission is simple: to create stand-out guest experiences for everyone who comes to stay with us. 

How are we doing that? 

We prioritize people in everything we do. Because we’re people-centered, we strive to add value to our guests' lives by consistently providing beautiful, well-maintained spaces with superior customer service while offering our team a rewarding and positive work environment. 

Our core values are: 

★ Have Fun. This value is so important for remaining sane in the fast-paced world we live and work in. When you enjoy the people you work with and your environment, it’s so much easier to focus your passion on creating engaging content that will drive our brand forward. 

★ Say Yes. If you have the space or a little extra time to help another teammate, say yes! No one should have to face a tough problem alone, so let's choose to help each other and make each other’s days a bit brighter. 

★ Be Wrong. Mistakes are how we learn and improve. Five Star Bnb is a place where it’s okay to make mistakes, and we want to talk about them so the rest of the team can learn, too. 

★ Embrace the Unexpected. We never know what we will encounter here on a daily basis, and that's okay! Together, we embrace whatever comes our way and combine our creativity to find the right solution. 

★ Take pride. Take pride and ownership of our spaces and what we offer to our guests. Our team brings these spaces to life with careful craftsmanship and inspired minds, fueled by the anticipation of families reuniting, love igniting, friends gathering with laughter, and creating unforgettable memories. You'll be part of our big vision when you work with us as our Vacation Rental Field Coordinator. 

If you would like to learn more about us, please see our company page here: . 

POSITION SUMMARY:

Five Star Mountain Rentals is seeking a detail-oriented and efficient Vacation Rental Field Coordinator to join our team in Colorado Springs, Colorado. In this role, you will be responsible for ensuring our vacation rental properties are maintained to the highest standards, providing an exceptional experience for our guests. The ideal candidate will have a keen eye for detail, strong problem-solving skills, and the ability to work independently while collaborating with various team members. 

As a Vacation Rental Field Coordinator, you will conduct thorough property inspections, prepare properties for incoming guests, manage inventory and supplies, and coordinate with cleaning and maintenance teams. You will also assist with guest check-in and check-out processes, address guest needs, and handle emergency situations as they arise. Your role is crucial in maintaining the quality and consistency of our vacation rental offerings, ultimately contributing to the success of our business and the satisfaction of our guests.

RESPONSIBILITIES:

• Property Inspections: Conduct detailed inspections of properties after cleaning to ensure quality standards are met. Address any issues with the cleaning team as needed. 
• Guest Ready Preparation: Confirm that each property is fully equipped and in excellent condition for incoming guests, including verifying supplies, amenities, and functionality of appliances. 
• Inventory & Supplies: Monitor and maintain stock levels of essential supplies, toiletries, and guest amenities. Replenish items as needed or coordinate with the cleaning team or management to ensure supplies are ordered. 
• Ordering Replacement Items: Identify and order replacement items for rental properties as necessary, including household essentials, decor, linens, and amenities to maintain a consistent guest experience. 
• Identifying Maintenance & Repairs: Conduct minor repairs as needed, such as fixing loose fixtures, replacing light bulbs, changing batteries. Escalate larger maintenance needs to the appropriate team members. 
• Check-In/Check-Out Assistance: Support guest check-in and check-out processes when necessary, ensuring smooth and seamless transitions between guest stays.
• Team Coordination: Schedule and collaborate with the cleaning and maintenance teams to ensure efficient property turnover and resolve any issues identified during inspections. Reviewing before and after pictures from cleaning or maintenance. 
• Guest Assistance: Coordinate with the team to assist with any immediate needs or issues during a guest's stay, providing friendly and effective support to ensure a positive experience. 
• Emergency Response: Be on call during your work day to address urgent guest issues or property maintenance needs as required. 
• Processing and closing logged tickets: Process issues for your area in the project management software. 

QUALIFICATIONS:

• Previous experience in property management, hospitality, or a related field preferred
• Strong organizational skills and attention to detail 
• Ability to work independently and manage time effectively 
• Ability to troubleshoot issues 
• Excellent communication skills for coordinating with team members and guests
• Reliable transportation and a valid driver's license 
• Due to being in the hospitality industry, there is a need for flexibility to work weekends, holidays, and some evenings, as needed

COMPENSATION & BENEFITS:

Hourly Wage: $18 - $22 per hour 

Bonus Details: Performance bonuses are made available after 90 days. 

Benefits made available after the 90 day trial period: 

• 2 weeks PTO 
• HSA 
• Health insurance 
• Dental insurance 
• Vision insurance 
• On-the-job training to assist you in your professional growth 

Schedule: 5 Days a week, 9am - 5pm. At least one weekend is required on a weekly basis due to the nature of hospitality.

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