Job Title: Partner Success Manager
Location: Kansas City
About the Role
As a Partner Success Manager on the Co-Counsel Partnerships team, you will play a critical role in building and nurturing relationships with our legal co-counsel partners. You’ll serve as a strategic liaison, ensuring alignment between our organizational goals and those of our partners. Your work will directly impact the success of our collaborative legal initiatives and drive long-term value for all stakeholders. This person should be an entrepreneurial minded person with an interest in building successful revenue operations.
Key Responsibilities
· Serve as the primary point of contact for assigned co-counsel partners.
· Own the process for referrals through our internal system and third-party applications.
· Develop and execute partner success plans to ensure mutual growth and satisfaction.
· Collaborate cross-functionally with internal teams to support partner needs and resolve issues.
· Facilitate onboarding, training, and ongoing engagement for new and existing partners.
· Identify opportunities to expand partnerships and improve operational efficiency.
· Analyze partner and operational data to identify trends, risks, and opportunities.
· Manage and maintain accurate partner data across internal systems and tools to ensure data integrity and accessibility
Required Qualifications
· Bachelor’s degree from an accredited college or university.
· Intermediate to Advanced Excel skills
· 2+ years of experience in partner management, client success, or a related field.
· Strong interpersonal and communication skills, with the ability to build trust and rapport.
· Proven ability to manage multiple relationships and projects simultaneously.
· Analytical mindset with a focus on data-driven decision-making.
Preferred Qualifications
· Experience working in or with legal services, law firms, or professional services.
· Experience in account management or sales.
· Familiarity with CRM systems and partner management tools.
· Ability to thrive in a fast-paced, collaborative environment.
Bilingual (English/Spanish) preferred, but not requiredCompensation & Benefits
· Competitive base salary with bonus eligibility
· Little to no travel expectation
· Comprehensive health, dental, and vision insurance
· 401(k) with company match
· Paid time off and company holidays
· Professional development opportunities
· Hybrid work flexibility after proven capability
· Supportive and collaborative team culture
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