Job Description

Job Title: Fraud Analyst

Schedule: M-F, 9AM-6PM Pacific Time

Salary: based on experience

The Fraud Analyst plays a critical role in safeguarding our eCommerce transactions by monitoring and reviewing daily sales orders to detect fraudulent activity and credit card misuse. This position requires keen attention to detail, strong analytical skills, and the ability to identify emerging fraud trends.

To expedite the process, please complete this assessment. Candidates who complete the assessment will be prioritized:

Responsibilities:

• Monitor and analyze eCommerce transaction data and member accounts to detect suspicious or fraudulent activity.
• Approve or cancel sales orders based on pre-established fraud guidelines.
• Assist customer service representatives with inquiries related to customer accounts and order statuses.
• Verify fraud-related documentation to conduct due diligence on potentially fraudulent transactions.
• Identify and assess new and existing fraud trends through transaction pattern analysis.
• Monitor real-time queues and flag high-risk transactions within the business portfolio.
• Collaborate with customers and the operations team during fraud investigations.
• Support Finance teams by providing necessary documentation for chargeback resolutions.
• Maintain detailed records in compliance with PCI, GDPR, and CCPA regulations.
• Stay updated on emerging fraud trends and industry best practices for online fraud detection and prevention.

Requirements:

• 2+ years of experience in fraud prevention.
• Background in eCommerce, electronic payment fraud, risk operations, or credit card industry regulations is required.
• Ability to multi-task effectively in a fast-paced, high-volume environment.
• Strong attention to detail with excellent problem-solving skills.
• Availability on weekends and holidays as needed.
• Exceptional written and verbal communication skills.
• BA/BS degree or equivalent work experience.

Tools to use

• Fraud prevention tools: Riskified, Signifyd, Kount, Sift
• Payment processing systems: Stripe, PayPal, Adyen
• Chargeback management: Chargeback Gurus, Midigator
• Data analysis tools: Excel, SQL, Looker

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